Columbus knows the services industry. We’ve developed deep expertise in meeting the unique needs of services organizations across diverse industries including entertainment, marketing and advertising, architecture and engineering, construction and other demanding disciplines. Each has its own unique requirements and challenges that we can address with our end-to-end solution.
Our solution takes a holistic focus, taking into account both the administrative and operational requirements. This ensures that information sent to the employee in the field, is also used for billing and monitoring of projects and contracts.
ColumbusServices can help you achieve better control of your processes and improve your ability to exploit new business oppportunities. Columbus offers a powerful solution to help services organizations manage all aspects of their business with many advantages.
ColumbusServices brings your people, operations and project management processes together to help you manage the complexities of a global network. With a familiar user interface, ColumbusServices works with, and like, Microsoft tools such as Excel, enabling you easy access to powerful reporting capabilities. We can help you streamline operations while improving the quality of customer interactions, to help you make faster and smarter decisions.
Keep the customer front and center
ColumbusServices helps streamline your business so you can meet the following requirements:
- Track all customer-facing activities across multiple communication channels
- Improve communications with the customer through document sharing and safe web interactions
- Increase customer responsiveness by improving business processes such as automated routing, notifications, approvals and escalations
Manage projects smoothly
ColumbusServices gives you confidence that the right people in your organization are making the right decisions at the right time. Get the insight you need to monitor business performance from every angle and gain control of profitability, create budgets, track results, and preview the impact of changes. We can help you:
- Gain visibility into all project information and KPIs to enable quick and accurate decision-making with integrated project accounting and project management
- Effectively allocate internal resources and increase billable hours
- Boost productivity by automating business processes such as billing and invoicing
ColumbusServices provides service organizations access to simplify setup and management of users and workflows. You can find everything you need to know, all on one collaborative workspace in a project management authoring environment. That way, the right people will have accurate information for informed decision making, reducing project risk.