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Associate Account Manager / Account Manager

  • Team: Operations Management

  • Reports To: Sr.Manager, Operations

  • Location: Hyderabad, India

  • Job ID: 1119

Introduction

Columbus is looking for an exceptional customer engagement professional to manage Columbus’s engagement and relationship with chosen clients. Account Management function in Columbus is responsible for relationship management, business development, account operations and customer satisfaction. The mandate is to efficiently deliver and grow the business with our clients in line with the strategic & operational goals of the organization.

Responsibilities

The key responsibilities of this role are:

  • Be the primary point of contact for client.
  • Own the process of responding to various business requirements and opportunities with the client within the SLA prescribed.
  • Co-ordinate with Columbus BU’s for sourcing the team members to fulfil the client requirements.
  • Own and Co-ordinate the execution of ‘Lead to Order’ process
  • Ensure customer satisfaction through follow up and communication.
  • Drive contract management with our clients – including negotiation for rates and contract terms.
  • Drive new business development in the account and take ownership for account growth
  • Responsible for preparing internal reporting for communication to internal stakeholders.

Education

  • A Graduate degree in any discipline, IT background is preferred.
  • Master degree, in Business and Administration, or similar is strongly preferable (commercial and IT in combination is an advantage)

Experience

  • 10+ years’ of total experience within IT Services industry
  • 5+ years of experience in a similar role (managing customer accounts in an IT Services Organization)
  • Experience of customer facing / business development / sales roles
  • Experience of working in global organizations with cross-cultural exposure

Professional Persona

  • High degree of customer orientation
  • Strong commercial orientation
  • Comfortable with numbers and data analysis for business decision making
  • Excellent communication skills (Written and verbal) with clear bias for precise communication
  • Entrepreneurial outlook
  • Ability to take initiatives
  • Ability to develop relationships with internal and external client stakeholders

As a person

  • You are self-starter and self-driven.
  • You are demanding and ambitious, but at the same time, you are compassionate and have empathy.
  • You exhibit good high level of emotional intelligence in your interactions and can handle conflicts and setbacks in a healthy manner.
  • You can create trust and win support for own ideas / views of your colleagues.
  • You are results-driven.
  • You are able to manage peak workloads and have high stress tolerance.
  • You have hands-on approach to work with attention to details, while maintaining focus on the big picture.
  • You are assertive and not hesitant to put forward your views but you listen to others in order to understand.
  • You have balanced approach to leadership - "give and take" – ability to compromise.
  • You have bias for data over opinions and have good analytical abilities.
  • You deliver and expect high quality standards.
  • You exhibit high integrity in all your interactions and are aware of your value system as your internal map.
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