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Solution Director – Application Management Services (AMS)

  • Team: Corporate

  • Reports To: VP ColumbusCare of Columbus Group

  • Location: Hyderabad, India

  • Job ID: 1086

Introduction

Columbus is looking for a seasoned Application Management Services professional to lead Columbus go-to-market plan for the Application Management (AMS) Service line. You will have the mandate of enabling Columbus to establish, sustain and grow our market position in AMS market..

Solution Management for AMS in Columbus aims at:

  • Defining and owning overall value proposition and go-to-market strategy for Columbus AMS offerings surrounding core ERP and other business solutions
  • Defining and executing alliance strategy for delivering AMS services
  • Defining packaged operational services combining Services, tools, and products for our target market in Food, retail and Manufacturing verticals and facilitating go-to-market activities
  • Work in closed collaboration with the ColumbusCare global leadership team supporting them in building the delivery capability ((people, tools and processes) for packaged Application Management Services
  • Being a key contributing team member of the ColumbusCare leadership team

Main purpose of the job

Solution Director – AMS will own Application Management Services service line and will drive market growth working together with customer facing Business units. The role will enable Columbus sales and customer facing Business Units with conceptualizing, marketing and selling Application Management Services around on a wide range of core business solutions.

The role requires deep experience and understanding of Application Management and the ITIL framework. A high degree of customer orientation and service design capability is key for winning in this role.

The key expectations from this role are:

  • Bring a deep understanding of Application Management Services market, trends, opportunities, competition and underlying processes and tools.
  • Develop sharp and well-articulated value proposition around AMS for our core business application offerings in target verticals of Food, retail and Manufacturing.
  • Engage with Columbus sales teams and customers to educate them and evangelize AMS offerings.
  • Develop, own and track business plans and associated business KPIs to grow AMS portfolio.
  • Maintain and develop AMS suite of service offerings, working closely with the ColumbusCare leadership team, Offering Management, Marketing and Sales functions.
  • Work with number of Columbus Business Units to enable go-to-market, pre-sales and sales of Application Management Services.
  • Lead key customer engagements around AMS strategy, solution design and solution governance managing key customer stakeholders.

You will closely work with a number of Customer Operations Directors (in various geographies) and collaborate with them to enable pre-sales, sales and delivery of AMS solutions. You will report to the Vice President of ColumbusCare based in Columbus corporate.

Education

  • Graduate degree in Computer Science or Engineering or Technology
  • Master degree, in Business and Administration, or similar is preferable (commercial and IT in combination is an advantage)

Experience

  • 15+ years’ of total experience within IT Services industry
  • 5+ years of business lead or offering development experience in Application management and/or Operations domain
  • Should have handled business line level ownership with clear business revenue linked objectives
  • Demonstrable experience in delivering Application Management Services to global customers, both in Subject matter expert and leadership roles.
  • Expert level competency in understanding, articulating and conceptualizing emerging trends in application management space, especially in the area of critical business application such as ERP.
  • Demonstrable experience with driving go-to-market activities with participation from diverse geographies.
  • Demonstrable global outlook and ability to work in culture-neutral manner

Professional Persona

  • You have a passion for Application Management Services and demonstrate clear thought leadership.
  • You have a point of view on value proposition and business value of Application Management Services.
  • You are capable of engaging with clients (internal and external) to communicate business value and benefits.
  • You have deep understanding of Application Management processes, systems, and tools, and preferably experience from delivery of AMS on ERP solutions.
  • You have a good understanding of Go-To-Market planning and execution.
  • You understand Business Case driven service development and service economy and adopt a structured approach to organize your work.
  • You have an energetic and passionate approach to people and challenges.
  • You are a proactive “problem solver,” focused on high quality results.
  • You put in practice excellent stakeholder management skills in your daily work.
  • You are an assertive and clear communicator understanding in a distributed global organization stakeholder communication can never be enough (fluent in English, both verbal and written).
  • You are able to delegate effectively - with precise description of the task, objectives and performance as well as strong on follow up on results.

As a person

  • You are self-starter and self-driven.
  • You are demanding and ambitious, but at the same time, you are compassionate and have empathy.
  • You exhibit good high level of emotional intelligence in your interactions and can handle conflicts and setbacks in a healthy manner.
  • You can create trust and win support for own ideas / views of your colleagues.
  • You are results-driven.
  • You are able to manage peak workloads and have high stress tolerance.
  • You have hands-on approach to work with attention to details, while maintaining focus on the big picture.
  • You are assertive and not hesitant to put forward your views but you listen to others in order to understand.
  • You have balanced approach to leadership - "give and take" – ability to compromise.
  • You have bias for data over opinions and have good analytical abilities.
  • You deliver and expect high quality standards.
  • You exhibit high integrity in all your interactions and are aware of your value system as your internal map.
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