Guest
Aug 31, 2021
A guide to empathy in customer service
Empathy is a crucial trait of a good customer representative. To provide excellent customer service...
Guest
Jul 5, 2021
Why chatbots are essential for customer satisfaction
Discover how chatbots help personalise customer communication on scale, save manpower and improve...
Guest
Jun 25, 2021
4 ways big data is changing supply chains
Use big data to better understand trends and you can revolutionise the efficiency of your supply...
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Guest
Jun 23, 2021
Why traceability is top of mind in food and beverage
The complexity of today’s food supply chain makes tracing products successfully vital. Read how...
Guest
May 18, 2021
The importance of communication channels in customer experience
Are you keeping up with the constantly evolving communication channels? Let’s find out how they...
Guest
Mar 5, 2021
5 ways to cut warehousing costs in 2021 without a drop in profits
How can manufacturers and similar businesses reduce their warehousing costs? From tracking KPIs to...