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Supporting Field Service engineers with Microsoft D365 to optimise operations

Microsoft D365 plays a critical role in supporting Field Service engineers in automating and optimising field service operations for better user experience.

How to achieve Customer Service success with Microsoft Dynamics 365

This blog looks specifically at the Microsoft Dynamics 365 solution, and how it supports various channels and gives companies a 'joined-up' approach to omni-channel customer support.

The value of excellent customer service (and how to get there)

Good quality customer service is akin to the holy grail. It’s clear that the pace of life is much faster today than it was 20, even 10 years ago, and associated with this is the impact of 24 x 7 news, Social media, and full internet access at lightning speeds to all corners of the world.

Supporting sales: An inside look into Microsoft Dynamics Customer Engagement

“People buy from people that they trust” … is this really true in this day and age? Today, for instance, if you are buying online chances are there are no people involved at all in the sales transaction.

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