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7 tips to improving customer service during a crisis

Your customers expect excellent service - even during a crisis. Here are some tips on how to improve your customer service during a crisis.

What do customers expect from discrete manufacturers today?

So, the focus of this blog is about what your client expects and needs when working with you as a supplier of discrete manufacturing products.

Supporting Field Service engineers with Microsoft D365 to optimise operations

Microsoft D365 plays a critical role in supporting Field Service engineers in automating and optimising field service operations for better user experience.

How to achieve customer service success with Microsoft Dynamics 365

This blog looks specifically at the Microsoft Dynamics 365 Customer Engagement solution, and how it creates an omnichannel customer support for businesses.

The value of excellent customer service (and how to get there)

Good quality customer service is essential. One bad experience can be enough to put off even your most loyal customers. Here's how valuable customer service is.

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