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6 tips to get the most out of your Microsoft Dynamics 365 Customer Service solution

Microsoft Dynamics 365 supports various channels and gives companies a joined-up approach to omni...

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A guide to empathy in customer service

Empathy is a crucial trait of a good customer representative. To provide excellent customer service...

6 mins read Read More

What is excellent customer service and how can you achieve it?

A great customer service is where you not only meet your customer expectations but you exceed them....

6 mins read Read More
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The value of excellent customer service (and how to get there)

There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x...

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CRM

8 tips to improving customer service during a crisis

The need for great customer service jumps to an all-time high during a crisis. Wondering how to...

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9 stats that prove the power of customer service

Brand messaging is key when you want your customers to experience quality service. Here are...

3 mins read Read More
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