Neil Rowett
Mar 27, 2019
M&S and Ocado: All quiet on the “Fulfilment Front”? Part 1
It has been a month since the extremely bullish £750m+ tie up between M&S and Ocado was confirmed...
Stephen Higgins
Feb 19, 2019
What does world class customer experience look like?
In this video, find out how to deliver a unified and delightful customer experience. It starts with...
James Moses
Sep 27, 2018
Looking past the buzzword: A 6 step guide to digitalisation part 2
The aim of the first three steps to digitalisation is to encourage the move away from a...
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James Moses
Sep 7, 2018
Looking past the buzzword: A 6 step guide to digitalisation in retail part 1
There is no one technology that will drive the change of the future. There's a mixture of...
Chris Mean
Aug 6, 2018
4 ways you can attract and keep your connected customers
It's not just about customer satisfaction but also about creating the most personalised experience...
Kevin Bull
Feb 26, 2018
5 CIO concerns addressed: Ways food manufacturers can be customer-centric
With finite resources, it will take innovation to meet the world’s food demand and serve the...