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M&S and Ocado: All quiet on the “Fulfillment Front”? Part 2

M&S are, as a company, relatively humble in the statements issued to the media, both on this matter...

4 mins read Read More

M&S and Ocado: All quiet on the “Fulfilment Front”? Part 1

It has been a month since the extremely bullish £750m+ tie up between M&S and Ocado was confirmed...

2 mins read Read More

What does world class customer experience look like?

In this video, find out how to deliver a unified and delightful customer experience. It starts with...
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How to create the perfect customer experience

What does it take a deliver a delightful customer experience? Start by thinking like your customer....

3 mins read Read More

Looking past the buzzword: A 6 step guide to digitalisation part 2

The aim of the first three steps to digitalisation is to encourage the move away from a...

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Looking past the buzzword: A 6 step guide to digitalisation in retail part 1

There is no one technology that will drive the change of the future. There's a mixture of...

2 mins read Read More
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