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Step-by-step guide to customising your Dynamics 365 CRM views

Learn how to customise your Dynamics 365 CRM views, and download the quickstart to ensure you get connected to your customers faster.

Using IoT in retail to improve customer experience

Using IoT in retail doesn’t only improve the customer experience, it drives the customer experience by giving businesses the opportunity to gain a better insight into their customer preferences and the opportunity to create a more personalised and interactive ‘shopping’ experience.

Transform your customer experience with Data Analytics

With the rise of Big Data, organisations are able to see how their customers really perceive them. B2C organisations are utilising Big Data when it comes to customer experience, however B2B organisations are still facing challenges when it comes to understanding the customer experience.

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