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Implementing and integrating field service into your existing business model can have significant benefits on your overall customer satisfaction. In fact, with the prediction that by 2020, 70% of organisations will cite customer satisfaction derived from implementing field service as a primary benefit, you may be thinking how and where exactly can I achieve this…
If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

4 ways to integrate Field Service into your business

Implementing and integrating field service into your existing business model can have significant benefits on your overall customer satisfaction. In fact, with the prediction that by 2020, 70% of organisations will cite customer satisfaction derived from implementing field service as a primary benefit

The road to flawless Field Service

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

M&S and Ocado: All quiet on the “Fulfillment Front”? Part 2

M&S are, as a company, relatively humble in the statements issued to the media, both on this matter and business in general. Whilst they freely admit to being late to the digital grocery party, this does represent a bold step and has potential to educate both competitors and industry incumbents on some radical thinking over the next 18 months.

Product development: A checklist for managing the product

Product Development fulfills sales and marketing strategies. In a BDO survey undertaken in 2017, 92% of industry participants agreed that New Product Development represents the biggest opportunity for growth. You need to track the costs of NPD to ensure your bottom line is delighted. With Columbus you can

M&S and Ocado: All quiet on the “Fulfilment Front”? Part 1

It has been a month since the extremely bullish £750m+ tie up between M&S and Ocado was confirmed in the press. But us observers love chutzpah when it comes to big industry moves… and this one is going to prove very interesting.

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