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How to improve customer retention by rethinking your service model

Currently, Field Service is one of the hottest topics within discrete manufacturing. Despite this, many consumers consider the subject to be reactive, and that must change.

4 ways to integrate Field Service into your business

Implementing and integrating field service into your existing business model can have significant benefits on your overall customer satisfaction. In fact, with the prediction that by 2020, 70% of organisations will cite customer satisfaction derived from implementing field service as a primary benefit

The road to flawless Field Service

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

M&S and Ocado: All quiet on the “Fulfillment Front”? Part 2

M&S are, as a company, relatively humble in the statements issued to the media, both on this matter and business in general. Whilst they freely admit to being late to the digital grocery party, this does represent a bold step and has potential to educate both competitors and industry incumbents on some radical thinking over the next 18 months.

Product development: A checklist for managing the product

Product Development fulfills sales and marketing strategies. In a BDO survey undertaken in 2017, 92% of industry participants agreed that New Product Development represents the biggest opportunity for growth. You need to track the costs of NPD to ensure your bottom line is delighted. With Columbus you can

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Several analyses tell us that the more integrated the IT department is in the business, and the better the IT strategy is integrated into the overall strategy, the better the company performs. Yet we often see companies where the IT department is perceived as an appendix to the company. Almost as an external supplier which supports the daily operation and keeps the wheels turning in the engine room.
BrandX is an electronic store that sells its products in its various retail outlets and online. It has digitally transformed its business by building simplified integrated systems that make the entire Discover - Buy - Installation process seamless for its customers. Find out the secret sauce behind BrandX's customer experience.
As a cloud-based, software-as-a-service, application Dynamics 365 for Finance and Operations offers unrivalled functionality and extensibility out of the box. However, the world and your business never stand still, and one of the strengths of the Microsoft platform is the ability to service and enhance the functionality in the application, in a secure and controlled manner. Without a tried and tested methodology for keeping your key business applications up to date, you run the risk of falling behind your competition and potentially exposing your operations to unplanned downtime.
Where are all the women in tech? Research by PwC suggests just 15 per cent of current employees in STEM roles are women. 
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