To help explain what exactly Dynamics 365 is, and how it can help to develop and grow your business, here are five FAQs answered by Microsoft:
Dynamics 365 brings together the best of the CRM and ERP cloud offerings into one cloud service with specific, purpose built, apps for each of your key business processes – like Finance, Sales, Customer Service, etc.
It provides customers a modern and familiar experience with built in insights, intelligence and workflow. They also use a common data model and consistent application platform to ensure consistency, interoperability and extensibility. D365 also enables businesses to:
All of Microsoft’s intelligent business apps will align to the new common data model, and an extensibility model that combines existing customization tools with PowerApps and Flow.
At launch, Microsoft had made solid progress towards apps working seamlessly together, and it’s their plan to continue this as business processes are redefined to eliminate historical boundaries between CRM and ERP.
IOT and PowerBI play key roles in how Microsoft helps businesses be more outcome driven as well as giving customers and their Partner ecosystem the ability to leverage a new common data platform to integrate legacy and 3rd party solutions with Dynamics 365.
The common data model is a cloud-resident business database, built on years of experience with our enterprise customers. It will come with hundreds of standard business entities spanning both business process (Dynamics 365) and productivity (Office 365). The standardization and consistency of schema enables partners to build innovative applications and to automate business processes spanning the entire business process spectrum with confidence their solutions can be easily deployed and used across Microsoft’s entire customer base.
For organizations already using a Dynamics cloud solution, such as Dynamics AX online or Dynamics CRM, Microsoft has carefully designed the transition process to be a seamless one.
If you are currently using an on premise solution, but are ready to make the move to the cloud with Dynamics 365, please at Columbus so that we can help you with the migration. For businesses that must keep their ERP system on premise or in a private cloud, we will continue to offer our support.
While Microsoft still support the traditional approach and allow customers to license Dynamics 365 by application (Financials, Operations, Sales, Marketing, etc.) they will also be able to license users by “role.”
The new role based approach will give customers the flexibility they need to support modern, more agile, more diverse employee roles – enabling them to access functionality across all applications within Dynamics 365. Further details on pricing will be available soon!
We hope that we have been able to answer some of the common questions you might have regarding Microsoft Dynamics 365, but if there is anything that we have missed, please don’t hesitate to contact us.
We have also created this great guide to explain more about how we can help your business transform to Dynamics 365, you can download your copy here.