Three decades of ColumbusCare managed services for our clients has helped us to finetune the three best ways organizations can leverage a service provider for application and infrastructure management. We've listed them as follows:
1. Rapid adaptation to system changes and new software releases
Being able to manage ongoing changes in an application and infrastructure management system is always a win-win. When leveraged efficiently, an application management services (AMS) partner can take over ongoing changes and set up a proactive IT strategy around it.
If your business is experiencing lags and troubles in keeping up with system changes, additions and upgrades, opting for an expert AMS partner's assistance can considerably ease things for you. For instance, one of our clients had challenges adding new business acquisitions to their system. After selecting us as their technology service provider, the client had this to say about the impact we had on their business —
"We always kick-off a project that involves people with our internal service IT team but relying heavily on other partnerships includes Columbus—to analyze the business with a variety of workshops to learn how they are using their current system. We rely on Columbus consulting to help listen in on those conversations and to help integrate applications."
2. Service-level agreements and operational agreements
Entering into agreements — governance and operational— with your service provider helps you clearly define your partnership's scope of work. These agreements include the system's details, needs and future upgrades and having an actionable strategy and measurable outcomes is the desired way forward.
Once you have a set agreement, you can focus on your productive business processes without worrying about your IT operations. One of our clients describes the role Columbus plays in their business growth in the following words —
"The partnership with Columbus U.S., leveraging Microsoft technologies and Industry 4.0 cutting-edge technologies, will support our plans to deploy a proprietary high velocity, single-piece flow manufacturing approach."
3. Leverage experienced and expert advice
As your business grows, the complexity of your applications and infrastructure will also grow. To manage such sophisticated technology and related processes, you may find yourself needing expert and experienced counsel. Outsourcing your application and infrastructure management services to an IT services partner can give you cost-effective access to talent and knowledge which—otherwise—can take considerable time to build in-house. This can improve the efficiency and productivity of your business and lower your risk.
These three measures can help you establish a substantial and valuable relationship with your AMS partner. We thank our clients to have allowed us to work with them on their most crucial business functions.