<img src="https://secure.leadforensics.com/133892.png" alt="" style="display:none;">

According to a recent study by Frost & Sullivan, by 2020 customer experience is expected to overtake price and product as the key brand differentiator.

Customer centricity is turning out to be a key priority in the business landscape. Using business intelligence and advanced analytics, companies are on the hunt to gather valuable customer data to turn into meaningful product innovation.

But, how can you leverage the power of advanced insights to improve customer engagements?

With Dynamics 365 Customer Insights, companies can unify data from every channel by collecting insights that enable intelligent action across the entire organization. This helps in creating a meaningful customer interaction at every stage of business and allows organizations to segment and target customers with accuracy.

By improving customer service and satisfaction, organizations are able to convert a single-transaction customer into a higher-value prospect, generating ongoing business in the future.

Sellers need to understand their customers by providing them with the right information, personalization and transparency in their business. D365 Customer Insights lets you identify these opportunities within your customer base to deliver consistent cross-channel experiences and value driven applications. Let’s look at some of the use cases.

  • Utilize AI and predictive analytics to detect anomalies and provide faster services
  • Implement self-service tools and deliver personalized loyalty offers
  • Leverage holistic customer profiles to accelerate the resolution of issues
  • Obtain insights to identify opportunities and predict buying trends
  • Monitor KPIs to improve the ROI of marketing

Using D365 Customer Insights, use an intuitive and flexible customer data platform to unlock insights and power personalized customer experiences. It’s just the beginning. Unify all your customer data across all your business platforms to a get a single view of customers. Your customer satisfaction journey gets better at every turn.

To build a customer-centric business, you must be able to manage the customer lifecycle on a unified system. Microsoft’s reliable and trusted platform lets you extend your business applications with intuitive experiences and accessible shared data.

With AI-driven insights, you can make better decisions and proactively improve customer satisfaction. Your business can discover new trends, buying patterns and identify and fix issues before they impact your customers. By staying ahead of the curve, D365 Customer Insights enables you to be a step ahead of your competitors.

Let’s sum it up. With D365 Customer Insights, you can:

  • Deliver a fast and personalized service to exceed customer expectations
  • Innovate with AI-driven data to empower employees with actionable insights
  • Engage customers with real-time data and provide a comprehensive view of your customers’ journey
  • Analyze data from connected devices and resolve issues proactively
  • Differentiate your brand and add value to every interaction

Now that you’ve learned how to build a customer-centric approach in your business, watch this webinar with one of our customer experience experts to learn how Microsoft Dynamics 365 applications can transform the way you talk to your customers. 

Click here to watch the webinar

Topics

Discuss this post

Recommended posts

A few years ago, when Microsoft launched its ‘Evergreen’ approach, they were really taking on board the version lag that has plagued companies for many years. It allowed Dynamics 365 to update monthly, so the solutions, including all new functionalities, are automatically kept up to date.
There’s no argument that these are challenging times for discrete manufacturers. The pandemic has brought with it a complex set of challenges, and manufacturers are facing a growing skills gap for workers, among other issues. With problems ranging from erratic supply-chain disruptions to employee shortages, charting a steady course can be harder than ever. Manufacturers need all the visibility, intelligent manufacturing processes and visibility to navigate in this business climate.
Careful management of allergens and organics is increasingly important in the food and beverage industry. Manufacturers must closely manage and track both in the production process to avoid cross-contamination, label properly, and meet the expectations of customers, consumers, and regulators. Considering the growing consumer demand for organic and allergen-free products, the payoff of investing time and resources in proper management is worth it. People are paying more attention – and a higher dollar amount – looking for specific products that meet their dietary and lifestyle preferences. If you can reliably produce products that meet those preferences, you can capture their business, build customer loyalty, and remain competitive in your market. Today, properly managing allergens and organics doesn’t have to be a complex, multi-system process. An Enterprise Resource Planning (ERP) with industry-specific features can centralize key aspects of food and beverage manufacturing, saving manufacturers time, reducing risks, and helping them make consistent, quality products with every batch.
Microsoft power platform release plans and Dynamics 365 release plans introduce news features. Numerous new features have been added to the Dynamics 365 applications in this edition. These enhancements include user experience upgrades that will be enabled automatically for users in production environments beginning in October 2021.
right-arrow share search phone phone-filled menu filter envelope envelope-filled close checkmark caret-down arrow-up arrow-right arrow-left arrow-down