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A happy, efficient workforce is crucial in ensuring customer delight. A modern workplace, integrated with your core business operations to provide your team with the digital tools they need, can help reduce the gap between your employees, management and customers.

At Columbus, we offer a variety of services geared towards helping you create the modern workplace you need to improve employee and ultimately, customer satisfaction.

Customer Relationship Management (CRM) and Office 365 empower your business with seamless collaboration and enhanced productivity. Your employees benefit from greater data visibility and deeper customer insights (among other benefits). So they spend less time looking for what they need and more in solving customer queries, resulting in customers receiving better service and enjoying the overall experience.

Find the right solution for yourself

Customer Engagement (CRM)

Improve your overall customer experience when you invest in the right Customer Engagement (CRM). From customer service to sales and marketing - we've got you covered.

Office 365 (and supporting tools)

Embrace the modern workplace and empower your employees with a connected, collaborative workplace platform which will improve business productivity.

The benefits of a Modern Workplace

Enhanced insights into your customers

Gain a 360-view of your customers and their preferences so you can send them personalized offers

Better customer experience

Through deeper insights, you can create engaging experiences for your customers and boost their overall happiness to encourage loyalty.

Increase overall business visibility

Integrated business systems mean your data no longer needs to be siloed, and your team can view personalized dashboards filled with the information they need to see.

A decisive buying reason

Integrated systems means centralized data - helping your employees easily collaborate on projects regardless of their departments.

Boost workforce productivity

Now that data from your previously disparate but now-integrated systems can be seamlessly transferred to a single location, your team can spend less time searching for what they need and more on working together to delight your customers.

Improve operational efficiency

Thanks to automated operations and mobile capabilities, you can intelligently manage your deskless workforce as easily as your in-office staff.

The digital workplace

Chat, call, meet and collaborate wherever you are with Microsoft Teams and SharePoint.

Learn more
Case Study

How Columbus elevated customer satisfaction for Greg Rowe with Microsoft Dynamics CRM

Know about Greg Rowe's journey to a unified ERP solution, business operations transformation and enhanced customer satisfaction. Click the button below to read the case study.
Download case study
Case Study

How Carter Jonas leveraged the benefits of the cloud with a CRM upgrade

Carter Jonas worked with Columbus' methodology and project governance processes to update their old solution to the current Dynamics 365 Customer Engagement. This was a step-by-step process and the critical elements were:

  • To create a clone of the existing system
  • To review the system, remove non-critical developments and replace these with core capabilities
  • To execute the formal documented upgrade strategy
  • To redesign website integration
  • To build new features on the updated Dynamics 365 platform
Read the case story

Want to learn more?

Microsoft rolls out two major updates per year. Release Wave 1 was available to ‘early access’ customers in February and will become available to the masses over the next few weeks. In a previous blog, we discussed what’s new in Dynamics 365 Finance and Dynamics 365 Supply Chain Management. Today’s post is focused on Dynamics 365 Sales.
Gartner reported that Microsoft had 87.5% of market share for office suite software in 2018, with Google owning only 10.4% of the market share. If you’re a G Suite user, you may be wondering why—and contemplating a switch. 
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