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Dynamics AX Functional Consultants – Manufacturing

  • Team: GDC

  • Reports To: Manager

  • Location: Hyderabad, India

  • Organizational Roles: AX Functional Consultant (Manufacturing)

  • Project Roles: AX Implementation Manufacturing

  • Job ID: 1111

About the Job:

As a Functional Consultant (Manufacturing), you will be working with geographical teams / sub-teams delivering Dynamics AX Support and Implementation services to Columbus clients. You will have responsibilities across solution, work on support cases, cases allocation, and coordinate for development, quality management, communication, mentoring, knowledge management and performance management.

Roles and Responsibilities:

  • Functional Consultant or Senior Functional Consultant to work on large and complex projects involving multiple versions of Dynamics AX for registered support cases/issues
  • Provide resolutions by suggesting appropriate solution for the support ticket; work with team, switch between cases
  • Work as per the Service Level Agreements with Customers.
  • Proactive communication within stakeholders and update the progress of investigation of support ticket
  • Follow laid down procedures when processing a support request
  • Mentoring and coaching of junior consultants in the team
  • Work as a Team and bring new innovation in existing process
  • Contribute in organizational initiatives, and contribute in hiring of new talent

Required Skills

  • Energized by working collaboratively to evolve and optimize our customer experience program.
  • Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience.
  • Proven ability to develop relationships quickly.
  • Ability to manage several partners and customers at one time.

Knowledge, Skills and Abilities Required:

  • Minimum 4-5+ years of experience working on Microsoft Dynamics AX platform
  • Experience of delivering at least 3-4 large AX implementations based on AX 2012, experience on AX 2012 R3 is desirable.
  • Skilled in multiple modules of AX and preferably on Manufacturing and Master Planning.
  • Ability to develop / understand end to end solution (involving multiple applications, network, hardware components)
  • Good knowledge of project implementation processes and project delivery methodology
  • Excellent communication skills and personal maturity. Experience of working with customers and stakeholders based in Western countries/ clients.
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