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In retail, staying competitive means more than keeping up – it’s about leading the change. Outdated IT systems might hold you back, preventing the agility you need to respond to shifting customer demands. To thrive, retailers must deliver seamless experiences at every touchpoint, explore new revenue streams, and use data to drive results. With changing sustainability demands, the expectations on customer experience are rising.

Are you ready to get ahead? It’s time to think big and act smart. Here’s some areas where we can help. 

1. Building a strong cloud foundation

Outdated IT hinders efficient operations and exciting customer experiences. Moving to the cloud offers a scalable solution that enables omnichannel implementation, and supports rising sustainability and security demands and emerging technologies like AI.

A strong foundation is key for your digital transformation. Don’t wait to set the stage for lasting success. Let us help set your strategy and foundation for your future stage of omnichannel. 


2. Driving loyalty and revenue with data

By taking a comprehensive approach to your data, you can personalize customer experiences, anticipate needs, and build lasting loyalty. The right insights allow you to tailor marketing and offers to individual preferences, increasing engagement and driving revenue through targeted cross-selling and upselling.

Data-driven decisions also help optimize inventory, product development, and sales strategies, keeping you ahead of trends and customer demands. Ready to succeed?

3. Exceeding customer expectations

Happy customers are essential to your retail success. To keep them coming back, focus on exceeding expectations at every interaction. Begin by boosting conversion rates to transform visitors into loyal customers. Use generative AI for personalized recommendations that resonate with individual preferences. Strengthen your loyalty programs to nurture repeat business and enhance retention. Finally, ensure every touchpoint is seamless.

By prioritizing the customer experience, you boost lasting relationships and drive sustainable growth.
Are you ready to take the first step?

4. Succeeding in sustainability

Sustainability is transforming retail, and meeting changing consumer expectations is essential. To stay ahead, adopt sustainable business models that resonate with eco-conscious consumers. Enhance supply chain transparency to demonstrate your commitment to ethical practices and adapt to new EU regulations to ensure compliance with emerging sustainability standards.

By prioritizing sustainability, you not only fulfill consumer demands but also position your brand as a leader in responsible retail. Are you ready to take action?

5. Boosting revenue and conversions

Exploring new revenue opportunities can help your retail business thrive. Start by improving your website and sales processes to boost conversions through effective CRO. Utilize retail media to create additional revenue streams and consider new business models, such as subscriptions, services, and secondhand. Additionally, building brand loyalty is crucial, making personalisation key.

By prioritizing these revenue strategies, you enhance your bottom line and position your brand for long-term growth. Are you ready to seize the opportunities?

Your one-stop shop for retail success

We're a global digital advisor and IT consulting company that delivers retail expertise and comprehensive business-critical services and solutions. Our offerings include digital commerce, cloud ERP, data & AI, customer experience and engagement, and security.

We help retailers like you develop end-to-end transformation strategies that connect people, processes, and technology. Discover more in-depth insights for boosting customer loyalty, streamlining operations, and achieving sustainable growth in our Retailer's Guide to 2024.


Partner with us to start thinking bigger and acting smarter.

EXPLORE FURTHER

The retailer's guide to 2024

This comprehensive guide gives you expert advice and insights to take the lead in changing times.

The retailer's guide is your go-to summary for the latest trends in loyalty, sustainability, AI, alternative revenue streams, omnichannel, and CRO. 

Download your copy

Filip Lindwall

Filip Lindwall

Retail expert

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