To continue its growth journey, Kappahl is investing heavily in a comprehensive digital transformation that will prepare the entire company for a sustainable future. At the heart of its digitalisation journey is the cloud-based business system Microsoft Dynamics 365, which Kappahl is implementing in partnership with Columbus.
At a time when the retail industry is facing tough challenges, with increased costs, fierce competition and changing customer behaviour, Kappahl is investing in a completely new digital system, Microsoft Dynamics 365. The ERP platform ties together the entire business journey, from a product’s design and development, to inventory, to purchase by a customer. But Kappahl’s digitalisation journey is about so much more than systems and tools.
“Our investment in digitalisation is the foundation for our long-term growth and will enable us to undertake continued initiatives aimed at increasing our sustainability and the improving the customer experiences of the future,” says Peter Andersson, CFO and Vice President Supply Chain at Kappahl. “Together with Microsoft and Columbus, we have an important and transformative journey ahead of us, over the course of which we will build digital business support and processes that are at the absolute cutting edge of the industry,” Peter Andersson continues.
Implementing an ERP platform that both meets Kappahl’s current needs and gives them the opportunity to capture future opportunities is a challenge, to say the least. That’s why Kappahl has teamed up with strategy consultants from Columbus, to ensure that the system supports Kappahl’s vision of change: sustainable growth and clear leadership that contributes to inspiring customer interactions, every single day.
“We’re going into this collaboration with Kappahl with both great confidence and curiosity,” says Lena Ridström, CEO of Columbus Sweden. “With extensive experience from the retail and fashion industries, our global team will make sure that Kappahl is equipped to meet the challenges facing the industry. To achieve its goals, Kappahl needs a modern, flexible solution that can be adapted to future needs. Our main task is to guide them through the digital transformation they have now begun,” concludes Lena Ridström.
Kappahl has chosen the cloud-based business platform Microsoft Dynamics 365 and will thus have a platform with regular, automatic updates that can easily be connected to, e.g. AI solutions. With a future-proof IT infrastructure, the team at Kappahl can focus on what matters to the business — delivering top-class customer experiences.
“The collaboration with Kappahl is a testament to how Microsoft’s strong partnership with Columbus, combined with a cloud-based, future-proof product, supports the Swedish fashion industry’s digitalisation journey,” says Therese Treutiger, Director of Global Partner Solutions & Innovation at Microsoft.
