Columbus is looking for an exceptional Customer Experience leader to head Columbus go-to-market execution for Customer Experience Service line. You will have the mandate of enabling Columbus to establish, sustain and grow our market position in the Customer Experience domain.
Solution Management Function in Columbus aims at:
Solution Director – Customer Experience will own Customer Experience service line and drive market growth working together with customer facing BUs. The role will enable Columbus sales and customer facing Business Units with conceptualizing, marketing and selling innovative services and solutions around Business Analytics. A high degree of customer orientation, business solution design capability and commercial thinking is key for winning in this role.
The key expectations from this role are:
You will closely work with a number of Service Directors (in various geographies) and collaborate with them to enable pre-sales, sales and delivery of Customer Experience solutions. You will report to the Senior Vice President of Services based in Columbus corporate.