Artificial intelligence is changing the way businesses operate in a fundamental way, and Microsoft's Copilot is at the forefront of this transformation. With its integration into Dynamics 365 and the Power Platform, the future of customer relationship management and enterprise planning has never been more promising. Let's explore how your business can benefit from it.
Artificial intelligence (AI) is everywhere.
We believe they are right. Your business is on a path that will intersect with AI — if it hasn’t already.
Microsoft is leading the charge to the future state of AI with its new Copilot products.
In early 2023, they announced Microsoft Dynamics 365 Copilot. It was the world’s first AI-powered assistant for customer relationship management (CRM) and enterprise resource planning (ERP) platforms. With Copilot, Microsoft combines your data with a large language model (LLM) for deeper learning to improve your business.
ChatGPT democratized AI, allowing even small businesses to benefit from these game-changing tools. At the same time, it marked a major milestone in AI user interface more than in AI as a technology.
Copilot brings a similar transformation to business. With Microsoft Copilot, organizations can now benefit from generative AI to handle myriad of tasks within a business and deliver the innovation your talent seeks. The characteristics of this powerful platform impact many aspects:
To show you how Microsoft Copilot can help, let's explore Generative AI’s main capabilities.
Here is three ways AI can make a significant impact on your business and your workforce:
As Generative AI is known for its significant time and cost savings, it is currently popular across the following use cases:
AI is a tool that can help your business achieve its goals. While AI is a huge opportunity for most businesses, you must first start with your business needs before knowing if AI is the right tool for the job.
There is no question the Microsoft Dynamics ecosystem will benefit from interactive, next-generation AI assistance. Dynamics 365 Copilot and Copilot in Power Platform advance these benefits and the capabilities of AI-driven virtual assistants within business applications. These innovations have the potential to redefine how organizations operate, with benefits ranging from increased efficiency and reduced training time to data-driven insights and improved customer engagement. Since your data is used to train the AI agent — it can revolutionize your operations and the way you do business.
Dynamics 365 Copilot is an AI-powered virtual assistant designed to assist users in navigating the vast world of Dynamics 365 applications. It represents a significant leap forward in simplifying the user experience and improving productivity for businesses utilizing Microsoft’s suite of business applications.
We are all slowly getting access to the following Copilots. Microsoft want to launch them in the next six months globally.
Beyond the powerful features, Copilot learns from the data it captures. It makes this AI a powerful workhorse attuned to the nuances of your ever-changing business.
Copilot features will be available across Microsoft Power Platform, including Power Apps, Power Virtual Agents and Power Automate. This integration further amplifies its impact on your business and internal developer and citizen-developer teams.
It’s the true low-code environment your citizen developers have been dreaming about.
Over 63,000 organizations found great advantages in using Dynamics 365, including sales, finance, and other areas. These teams saved time and money and improved productivity and resiliency. For example, sales teams experienced a 60 percent time- savings on reporting and had higher close ratios. Customer service teams were able to handle 50 percent more cases using Dynamics 365.
With Copilot the ROI can be even more impressive. As you also can develop your own intelligent apps utilizing Azure Open AI. Just imagine what transformation change you can experience by addressing your specific business tasks.
Organizations are experiencing a generative AI revolution, and Microsoft Copilot is at the forefront of this innovation. To prepare, organizations should:
Still have questions? You can learn more about Dynamics 365 Copilot and Copilot in Power Platform here.
Contact us and we can discuss how to strategically apply AI in your organization.