Your Infor M3 go-live is a huge milestone and significant victory. Still, it's by no means the final step in your ERP investment journey.
While going live on-time and on-budget is a measure of success, it's just one part of the ERP realization puzzle—not the finish line.
A better measure of your investment's success is post-implementation operational efficiency and application environment efficiency. Stability in CRM, ERP, critical business applications and predictability can propel your business forward.
So, how can you ensure stability and predictability? The key is the processes! To standardize the operations of a business, it's important to define and document all the processes.
Immediately after go-live, about 80% of problems arise out of lack of understanding or clarity among the user groups rather than a problem with the system. This gap costs the organization time, money and most importantly, the availability of mission-critical applications.
With processes in place, you can ensure both technical continuity and organizational continuity.
Here are some of the benefits of a successful ERP go-live:
Businesses are faced with both cross-market and traditional competitors every day, thanks to the extensibility of technology. Getting ahead and staying ahead requires realizing your investment and nurturing your ability to take advantage of business opportunities.
That's why we created ColumbusCare Application Management Services (AMS). It's a value delivery system covering reactive support services, proactive managed services and as-needed consultancy services. ColumbusCare AMS provides life cycle solutions for a customer's complete business applications platform. With a dedicated team of industry, technical and functional consultants, ColumbusCare AMS provides standardized building blocks that can be combined and customized depending on your business needs.
ColumbusCare AMS includes a wide range of applications tailored to your business needs:
Do you want to know more about ColumbusCare?
Once you go-live, AMS ensures stability in your system via best practices and upgrades. Your pain points are prioritized and resolved effectively by an advanced risk mitigation process. And by standardizing processes, your business evolves in accordance to your needs.Every day you need to ensure that you can implement change and release management and/or support your users after you’ve gone live. This can happen when you have your processes well defined and documented.
In the next step, your business learns to integrate its applications to achieve better business outcomes. That's where application management services (AMS) comes in.
In our free e-book, "The fundamental principles of AMS," you'll learn how to leverage digital technologies and capabilities to tackle key challenges in your business.