Due to the pandemic, CRM systems became more integral to organizations than ever before. With businesses forced into remote working overnight, then came a host of additional challenges, many centred around the capabilities and set up of their CRM systems.
57% of executives were unable to maintain their customer engagement levels during the shift to remote work because their CRM systems were not well-integrated and accessible.
Those businesses that prioritized better training and integration of their CRM system were better prepared for change. So, how can businesses optimize their CRM system to maintain and improve customer experience in 2022?
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