In a fiercely competitive UK retail market, where 76% of consumers have switched brands due to poor experiences, CX is the ultimate battleground. So how can you differentiate yourself from the competition, and deliver truly unmatched customer experience? We’ve got you covered.
The secret to retail growth in 2025? Exceptional customer experience.
86% of buyers will pay more for better CX. But most retailers are still missing the mark especially in the UK, where expectations are high, competition is brutal, and consumers are increasingly values-driven.
Our in-depth report, in collabroation with Retail Gazette, explores the interconnected strategies reshaping how UK retailers engage, convert, and retain customers. Backed by data, case studies, and expert insight, this report goes beyond trends, it’s a roadmap for action.
What you’ll gain:
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A clear, actionable CX roadmap for retail success in 2025
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Tools to personalise at scale, while earning customer trust
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Strategies to reduce friction and cart abandonment
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A purpose-led playbook that turns values into loyalty
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Insights into social commerce and marketplaces that work
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Download the full report to discover the strategies shaping the future of online retail – and how to put them into action.