Columbus Global | Articles

Make every customer feel special with Microsoft Contact Centre

How to deliver a unified experience to your customers, with Microsoft Contact Centre, building valuable lasting relationships and a reputation for great service

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From boomers to zoomers: How retailers must change to meet evolving demographics

Read our latest retail report, created in partnership with Retail Gazette, featuring exclusive research from the UK’s retail leaders – alongside practical advice for adapting to changing demographics and protecting future revenue.

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Creating incremental business value through AI

How the benefits of an AI business strategy can increase when you treat incremental value as an ongoing discipline within AI transformation, and not just the final goal

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Utilising digital solutions to transform compliance into value

Exploring regulatory compliance in the pharmaceutical industry today, key digital transformation strategies, and how pharma leaders can turn compliance into value.

Infor Velocity Suite: Simplifying process innovation to boost productivity

In this article, our experts discuss how Infor Velocity Suite helps CloudSuite organisations improve performance through process mining, AI and automation.