Summary:
Columbus provides Microsoft Dynamics 365 managed services to help businesses maintain and improve their business-critical applications. Our services cover day-to-day support, proactive monitoring, release management and additional capabilities, helping reduce operational risks and the demands on internal IT teams.
Stay in control of your Dynamics 365 environment
Keeping your Dynamics 365 solution running reliably requires ongoing attention. Regular Microsoft updates, changing business requirements and day-to-day support needs can all put pressure on your internal IT resources.
As an experienced Microsoft partner, we provide application support, proactive monitoring and structured release management. We help you maintain stable operations, manage change and get more value from your Dynamics 365 solution as your business evolves.
News
Recognised by Microsoft for support excellence
Columbus is among the first 30 Microsoft partners worldwide to receive the Support Services designation. This recognition reflects our commitment to providing high-quality support, reliable operations and long-term value for customers across the Microsoft ecosystem.
Read more about our recognition
Our core services
We provide four core services to support your Dynamics 365 solution:
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Keep your solution running reliably with a dedicated Dynamics 365 managed support service. Through a single service desk, we manage incidents, resolve issues and provide access to specialists who understand your solution, helping minimise disruption to your business operations.
Keep your solution running reliably with a dedicated Dynamics 365 managed support service. Through a single service desk, we manage incidents, resolve issues and provide access to specialists who understand your solution, helping minimise disruption to your business operations.
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Manage Microsoft Dynamics 365 updates, new features and fixes through a structured release and deployment process. Our experts assess the impact of changes, coordinate testing and manage deployments to reduce risks and keep your solution up to date.
Manage Microsoft Dynamics 365 updates, new features and fixes through a structured release and deployment process. Our experts assess the impact of changes, coordinate testing and manage deployments to reduce risks and keep your solution up to date.
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Identify potential issues before they affect your business with proactive monitoring of your Dynamics 365 environment. We continuously monitor system performance, detect early warning signs and take corrective action to help prevent incidents and maintain reliable operations.
Identify potential issues before they affect your business with proactive monitoring of your Dynamics 365 environment. We continuously monitor system performance, detect early warning signs and take corrective action to help prevent incidents and maintain reliable operations.
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Keep your Dynamics 365 testing, development and support environments up to date with automated database refreshes. Our experts regularly copy and verify production data across your environments, reducing manual effort and providing reliable, representative data for testing, troubleshooting and development.
Keep your Dynamics 365 testing, development and support environments up to date with automated database refreshes. Our experts regularly copy and verify production data across your environments, reducing manual effort and providing reliable, representative data for testing, troubleshooting and development.
Support
Keep your solution running reliably with a dedicated Dynamics 365 managed support service. Through a single service desk, we manage incidents, resolve issues and provide access to specialists who understand your solution, helping minimise disruption to your business operations.
Release and deployment
Manage Microsoft Dynamics 365 updates, new features and fixes through a structured release and deployment process. Our experts assess the impact of changes, coordinate testing and manage deployments to reduce risks and keep your solution up to date.
Proactive monitoring
Identify potential issues before they affect your business with proactive monitoring of your Dynamics 365 environment. We continuously monitor system performance, detect early warning signs and take corrective action to help prevent incidents and maintain reliable operations.
Database refresh
Keep your Dynamics 365 testing, development and support environments up to date with automated database refreshes. Our experts regularly copy and verify production data across your environments, reducing manual effort and providing reliable, representative data for testing, troubleshooting and development.
Extend your Dynamics 365 managed services as your needs evolve
Every organisation has different operational priorities. Beyond our core managed services, targeted services can be added as your environment and business requirements develop.
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Keep your software licences aligned with user roles and access requirements through automated licence management. This helps maintain compliance, reduce manual administration and identify opportunities to optimise licence costs.
Keep your software licences aligned with user roles and access requirements through automated licence management. This helps maintain compliance, reduce manual administration and identify opportunities to optimise licence costs.
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Simplify user access management with automated processes for granting, updating and removing permissions as employees join, change roles or leave. Using Microsoft Entra, we reduce manual administration, strengthen security and maintain consistent access controls.
Simplify user access management with automated processes for granting, updating and removing permissions as employees join, change roles or leave. Using Microsoft Entra, we reduce manual administration, strengthen security and maintain consistent access controls.
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Test how your solution performs under normal and peak workloads before issues affect your users. We simulate real business scenarios, identify performance bottlenecks and validate improvements to help maintain reliable performance during your busiest periods.
Test how your solution performs under normal and peak workloads before issues affect your users. We simulate real business scenarios, identify performance bottlenecks and validate improvements to help maintain reliable performance during your busiest periods.
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Get more value from your solution by understanding how your people use it and where improvements are needed. Our experts assess user adoption, identify gaps between current usage and potential, and help you prioritise improvements that support more effective ways of working.
Get more value from your solution by understanding how your people use it and where improvements are needed. Our experts assess user adoption, identify gaps between current usage and potential, and help you prioritise improvements that support more effective ways of working.
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Monitor your application registrations and credentials to identify potential issues and maintain reliable integrations across your Dynamics 365 environment. We track expiring secrets and certificates, identify potential risks and provide early alerts so you can renew credentials before they expire and affect your business operations.
Monitor your application registrations and credentials to identify potential issues and maintain reliable integrations across your Dynamics 365 environment. We track expiring secrets and certificates, identify potential risks and provide early alerts so you can renew credentials before they expire and affect your business operations.
Licence sync
Keep your software licences aligned with user roles and access requirements through automated licence management. This helps maintain compliance, reduce manual administration and identify opportunities to optimise licence costs.
Automated access management
Simplify user access management with automated processes for granting, updating and removing permissions as employees join, change roles or leave. Using Microsoft Entra, we reduce manual administration, strengthen security and maintain consistent access controls.
Performance testing
Test how your solution performs under normal and peak workloads before issues affect your users. We simulate real business scenarios, identify performance bottlenecks and validate improvements to help maintain reliable performance during your busiest periods.
User adoption
Get more value from your solution by understanding how your people use it and where improvements are needed. Our experts assess user adoption, identify gaps between current usage and potential, and help you prioritise improvements that support more effective ways of working.
App registration monitoring
Monitor your application registrations and credentials to identify potential issues and maintain reliable integrations across your Dynamics 365 environment. We track expiring secrets and certificates, identify potential risks and provide early alerts so you can renew credentials before they expire and affect your business operations.
Test and release management
Kellie Brook, Release and Test Manager
Meet Kellie
User and cybersecurity
Chris Clifford, Principal Security Architect
Meet Chris
Managed services
Sally Howell, Client Services Director
Meet Sally
Choose the right Dynamics 365 managed service package
Our managed services are available through three operations packages, giving you the flexibility to choose the level of management and support your business requires. Each package follows our Evolve operating model across Run & Support, Grow & Adapt and Innovate, providing a predictable operational foundation with additional capabilities tailored to your needs.
Essential Operations
Build a stable operational foundation with the essential services you need to keep your business applications running reliably.
Enhanced Operations
Take a more proactive approach to operations, improving resilience and continuously optimising your environment.
Advanced Operations
Get 24/7 support for mission-critical operations with advanced managed services designed for environments that require continuous coverage and a higher level of operational management.
Frequently asked questions
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Microsoft Dynamics 365 managed services provide ongoing support, maintenance and management of your Dynamics 365 applications after implementation. They help businesses maintain reliable operations, resolve issues, manage updates and continuously improve their solutions.
Microsoft Dynamics 365 managed services provide ongoing support, maintenance and management of your Dynamics 365 applications after implementation. They help businesses maintain reliable operations, resolve issues, manage updates and continuously improve their solutions.
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Dynamics 365 managed services typically include application support, incident management, proactive monitoring and release management. At Columbus, our services also cover database refresh, with additional options including performance testing, automated access management, licence management and user adoption.
Dynamics 365 managed services typically include application support, incident management, proactive monitoring and release management. At Columbus, our services also cover database refresh, with additional options including performance testing, automated access management, licence management and user adoption.
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Dynamics 365 managed services help businesses improve application reliability, reduce operational risks and manage changes more effectively. They also provide access to specialist expertise, reducing the burden on internal IT teams and creating more capacity for wider business priorities.
Dynamics 365 managed services help businesses improve application reliability, reduce operational risks and manage changes more effectively. They also provide access to specialist expertise, reducing the burden on internal IT teams and creating more capacity for wider business priorities.
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Updates and releases are managed through a structured process of assessing changes, coordinating testing and managing deployments. At Columbus, we assess the impact of Microsoft updates on your solution to reduce risks and maintain stable operations.
Updates and releases are managed through a structured process of assessing changes, coordinating testing and managing deployments. At Columbus, we assess the impact of Microsoft updates on your solution to reduce risks and maintain stable operations.
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Yes, you can switch providers if your current support arrangements no longer meet your needs. Columbus can help manage the transition by reviewing your Dynamics 365 environment, transferring knowledge and establishing the processes needed for ongoing support.
Yes, you can switch providers if your current support arrangements no longer meet your needs. Columbus can help manage the transition by reviewing your Dynamics 365 environment, transferring knowledge and establishing the processes needed for ongoing support.
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Look for a partner with proven Dynamics 365 expertise, structured support processes and experience managing business-critical applications. Columbus combines Microsoft expertise with proactive monitoring, release management and flexible support packages to help businesses maintain and improve their solutions.
Look for a partner with proven Dynamics 365 expertise, structured support processes and experience managing business-critical applications. Columbus combines Microsoft expertise with proactive monitoring, release management and flexible support packages to help businesses maintain and improve their solutions.
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Costs depend on your Dynamics 365 applications, environment complexity and support requirements. Columbus offers three operations packages: Essential, Enhanced and Advanced, with additional services available to meet your needs. Contact us to discuss the right package for your business.
Costs depend on your Dynamics 365 applications, environment complexity and support requirements. Columbus offers three operations packages: Essential, Enhanced and Advanced, with additional services available to meet your needs. Contact us to discuss the right package for your business.
What are Microsoft Dynamics 365 managed services?
Microsoft Dynamics 365 managed services provide ongoing support, maintenance and management of your Dynamics 365 applications after implementation. They help businesses maintain reliable operations, resolve issues, manage updates and continuously improve their solutions.
What is included in Dynamics 365 managed services?
Dynamics 365 managed services typically include application support, incident management, proactive monitoring and release management. At Columbus, our services also cover database refresh, with additional options including performance testing, automated access management, licence management and user adoption.
What are the benefits of Dynamics 365 managed services?
Dynamics 365 managed services help businesses improve application reliability, reduce operational risks and manage changes more effectively. They also provide access to specialist expertise, reducing the burden on internal IT teams and creating more capacity for wider business priorities.
How are Microsoft Dynamics 365 updates and releases managed?
Updates and releases are managed through a structured process of assessing changes, coordinating testing and managing deployments. At Columbus, we assess the impact of Microsoft updates on your solution to reduce risks and maintain stable operations.
Can I change my Dynamics 365 managed services provider?
Yes, you can switch providers if your current support arrangements no longer meet your needs. Columbus can help manage the transition by reviewing your Dynamics 365 environment, transferring knowledge and establishing the processes needed for ongoing support.
How do I choose a Microsoft Dynamics 365 managed services partner?
Look for a partner with proven Dynamics 365 expertise, structured support processes and experience managing business-critical applications. Columbus combines Microsoft expertise with proactive monitoring, release management and flexible support packages to help businesses maintain and improve their solutions.
How much do Dynamics 365 managed services cost?
Costs depend on your Dynamics 365 applications, environment complexity and support requirements. Columbus offers three operations packages: Essential, Enhanced and Advanced, with additional services available to meet your needs. Contact us to discuss the right package for your business.
Get in touch
Chris Mean
CEO, Columbus US