Microsoft Dynamics Solution Support



Columbus Solution Support provides a solid base for our post-Go Live partnerships. 

Columbus recognises the need for fast and effective Incident and Problem Management response and resolution. With our team available 24/7 you’ll have access to a team of experienced and knowledgeable Consultants. 

Whether you’re dealing with a one-off Incident or require ongoing Problem Management investigation, our seamless and collaborative approach means we can resolve issues at pace, allowing your business to run without downtime or interruptions.   

Here is Carla Owens who can tell you more about our Solution Support offerings:

 

 

Customer cases
Hero image - Train the trainer, How Kanthal created an educational concept for its employees Train the trainer: How Kanthal created an educational concept for its employees

Change is a constant in our professional lives, whether it’s starting a new job or updating an outdated IT system. But if change is so common, why aren’t organisations better at managing it?

  • Case
NCC - Hero image Stable and strategic management of Dynamics 365 Finance & Operations for NCC Industry’s transformation

To create greater efficiency and synergy effects, NCC has initiated a major business transformation process in an aim to create common ways of working.

FAQs

  • Do Columbus provide SLAs?

    The phrase ‘Service Level Agreements’ (SLAs) can be used to describe full agreements to provide support to customers, but also to indicate the targets that a Partner will promise will be met to respond to and/or resolve an incident.  

    Columbus provides both (but we call our agreements ‘Operational Level Agreements’) with targets for both response times and incident resolution being available. Columbus provides competitive targets and have a 99% success rate in achieving them for our current customer base. 

    Our SLAs provide Priorities 1-4, with a P1 incident having a target of being responded to within 30 minutes and a target resolution of 4 hours. For more information contact us via the form below.

  • Are Columbus Support Resources based in the UK, or off-shore?

    Columbus Global UK’s core resource is based in the UK, with experienced Consultants available during normal UK business hours to investigate and resolve incidents and problems.  

    Our UK team is enhanced by experienced English-speaking members of the Northern Europe Solution Support team based in Denmark, Sweden and Norway. These Consultants work closely with the UK to enhance the skills available and ensure all holidays and time-zones are covered. 

    Off-shore resources are also available via the Columbus India team (all of whom are directly employed by Columbus Global). These experienced Dynamics Consultants are available to provide the same level of knowledge at a cheaper rate than the UK team if requested, and can also cover any 24x7 application support requirements.

  • Do Columbus provide 24x7 Support?

    Columbus do provide a global 24x7 support service, for either batch and interface management (include link) or full Microsoft Dynamics application support for ERP and CRM. The application service is available for critical issues only and is provided by our off-shore resources.

  • Can Columbus support third parties and ISVs?

    Columbus provide support for all ISVs that are available via Microsoft. Columbus can be the single point of contact for all incident management, including the logging of issues, co-ordination and investigation/resolution alongside these third parties. Please contact Columbus for further information on how this process will work.