This episode of Future Bytes shifts the lens from boardroom AI strategy to ground-level execution. Host Magnus Oxenwaldt sits down with Garrett from employee-owned Wausau Supply and Andrew from Columbus Global to unpack how a single conversation at a techevent grew into an AI transformation already delivering roughly $650,000 in measurable sales time savings. With 120+ salespeople spread across North America, Wausau’s pain point was clear: toomuch time on administrative work, not enough time selling. Copilot for Sales gave that time back.
What makes the story stand out is the discipline. Garrett’s team focused on one pain point at a time, piloted small, listened to feedback, and scaled what worked. They’re now running two parallel AI tracks — Microsoft Copilot for flexibility, Infor M3 Gen AI for industry depth — with a plan to connect them through an MCP server for end-to-end visibility from lead to finished good. As one of just 20 customers in Infor’s early adopter programme, Wausau is shaping the product as they use it.
The human angle is what ties it together. Wausau Supply is 100% employee-owned, which reframes the AI conversation entirely: less fear of replacement, more focus on enhancement. Onboarding accelerates. Sales reps sell more. The whole company shares in the upside. As Garrett puts it, this is what “boring AI” looks like — practical, measurable, and free of hype. Listen to the full episode of Future Bytes for the complete conversation on turning AI potential into real business impact.
