A happy, efficient workforce is crucial in ensuring customer delight. A modern workplace, integrated with your core business operations to provide your team with the digital tools they need, can help reduce the gap between your employees, management and customers.
At Columbus, we offer a variety of services geared towards helping you create the modern workplace you need to improve employee and ultimately, customer satisfaction.
Customer Relationship Management (CRM) and Office 365 empower your business with seamless collaboration and enhanced productivity. Your employees benefit from greater data visibility and deeper customer insights (among other benefits). So they spend less time looking for what they need and more in solving customer queries, resulting in customers receiving better service and enjoying the overall experience.
Find the right solution for yourself
Customer Engagement (CRM)
Improve your overall customer experience when you invest in the right Customer Engagement (CRM). From customer service to sales and marketing - we've got you covered.
Gain a 360-view of your customers and their preferences so you can send them personalized offers.
Better customer experience
Through deeper insights, you can create engaging experiences for your customers and boost their overall happiness to encourage loyalty.
Increase overall business visibility
Integrated business systems mean your data no longer needs tobe siloed,and your team can view personalized dashboards filled with the information they need to see.
A decisive buying reason
Integrated systems means centralized data - helping your employees easily collaborate on projects regardless of their departments.
Boost workforce productivity
Now that data from your previously disparate but now-integrated systems can be seamlessly transferred to a single location, your team can spend less time searching for what they need and more on working together to delight your customers.
Improve operational efficiency
Thanks to automated operations and mobile capabilities, you can intelligently manage your deskless workforce as easily as your in-office staff.
The digital workplace
Chat, call, meet and collaborate wherever you are with Microsoft Teams and SharePoint.
How Columbus elevated customer satisfaction for Greg Rowe with Microsoft Dynamics CRM
Know about Greg Rowe's journey to a unified ERP solution, business operations transformation and enhanced customer satisfaction. Click the button below to read the case study.
How Carter Jonas leveraged the benefits of the cloud with a CRM upgrade
Carter Jonas worked with Columbus' methodology and project governance processes to update their old solution to the current Dynamics 365 Customer Engagement. This was a step-by-step process and the critical elements were:
To create a clone of the existing system
To review the system, remove non-critical developments and replace these with core capabilities
To execute the formal documented upgrade strategy
To redesign website integration
To build new features on the updated Dynamics 365 platform