When your digital storefront is just as engaging, personalised, secure and friction-free as your brick-and-mortar store, you can increase customer satisfaction and sales. It’s all about giving your customers a streamlined shopping experience across all channels – one that anticipates their needs and satisfies their demands – and empowering your team with the tools to do so.
When you have this balance, you can turn those one-time purchases into loyal customers who frequently return to your business.
At Columbus, we’ve helped over 300 retailers across the world. We’ve helped improve their user experiences (UX), processes and provided system support so they can deliver a next-generation customer experience that covers online, in-store and through a call centre.
The benefits of partnering with us...
Get the most out of Microsoft Dynamics
We'll fully integrate your eCommerce solution so you can leverage and reap the benefits from the Microsoft Dynamics stack.
An intelligent, omnichannel shopping experience
Boost customer engagement and satisfaction by providing your shoppers with the engaging, multichannel environment they’re after.
Our leading status
We're leaders in the retail and eCommerce industry for some of the world’s biggest retailers, including Interflora.
Improved access to data
Our solutions offer you real-time data which you can use to improve your business strategies, from marketing, sales and more.
Deeper insights into customers
Gain richer knowledge into what makes your customers tick and use that information to deliver a more personalised service, such as product recommendations, to boost satisfaction and loyalty.
Company-wide collaboration
Access to Microsoft Teams means you can collaborate across departments, boosting productivity.
PIM CALCULATOR
Building a streamlined path to purchase: Get started with our ROI calculator
RESOURCES
4 most common customer service demands and how to solve them
A Magic Quadrant to help you find the right partner for your needs
Customer case studies
recommended reading
Looking past the buzzword: A 6 step guide to digitalisation in retail part 1
by Mark Bennigsen