Unified Commerce is a differentiated business communication tool. Enabling real-time, centralised, retail process integration to occur within a singular platform, which enriches customer experience through transparency.

Without a full data set to support the calculation, of any operational KPI, that you want to use to tune your manufacturing processes, its integrity will be called into question.

Currently, Field Service is one of the hottest topics within discrete manufacturing. Despite this, many consumers consider the subject to be reactive, and that must change.

Implementing and integrating field service into your existing business model can have significant benefits on your overall customer satisfaction. In fact, with the prediction that by 2020, 70% of organisations will cite customer satisfaction derived from implementing field service as a primary benefit

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.