Many businesses are investing in Customer Relationship Management (CRM) systems because providing excellent customer service is a top priority. In the B2B space, where businesses tend to know their customers on a more one-to-one basis than B2C, a wise CRM system investment and correct usage is even more vital.
As many of us wind down for the festive season, now is a great time to think about the maintenance of the systems your business relies on, and get organised for next year. Next year, we see new trends emerging including Evergreen updates for Microsoft Dynamics 365, so use the end of the year to ensure you are prepared for changes to come.
UAT (User Acceptance Testing) gives an organisation the chance to test its software (a new implementation, an upgrade or even a customisation) using both real-world examples and those people who will be using the software day to day. It is often the final stage of the implementation process; conducted to ensure that system requirements meet business needs and allowing for any issues to be fixed before the system goes live.
One of the biggest challenges for a business when implementing an Enterprise Resource Planning (ERP) solution is not realising the need for organisational change management. Implementing an ERP solution in your organisation implies change and change inevitably will engender some resistance.
Customer Relationship Management (CRM) software is a tool that helps you manage interactions with your customers and leads. It can help you gain deeper customer intelligence, improve sales efficiency and coordinate all your customer engagement efforts across the business.
In using Dynamics 365 software, users benefit from being able to see detailed information about their organisation's data. To find out if Power BI can help you view intuitive business insights with out of the box functionality, at low cost, then read on to find out more!