From trends, demands and technological advancements, today’s landscape can change in an instant. But one thing stays constant - customers always want an excellent customer experience (CX) - so your methods of engagement matter. In other words, your customer experience and engagement (CXE) strategy needs to be flawless. This is what can differentiate your brand from your competitors.
At Columbus, we can help you strategically create the ideal experiences. One that can anticipate and exceed customer expectations. One that remains consistent throughout their customer journey. One that they’ll remember. We’ve been helping companies of different sizes and industries revamp their CX and boost engagement for over 30 years. And we’re ready to help yours.
What we can help you achieve
Better management of customer demands across all channels when they’re unified
Complete data visibility and deeper customer insights
The power to provide a personalised, efficient service that customers will remember
Faster case resolution and first-time fix rates
The chance to have more meaningful customer interactions
Marketing campaigns that are more customer-centric than ever before
Our solutions
Carefully picked for their reputation, breadth of solution and value they can add to our customers. Learn about how we work with each our platforms in the links below.
Create the perfect Customer Engagement solution for your business
Customer service (CRM)
Earn and keep customers for life when you choose an end-to-end solution designed to deliver consistent, connected, omnichannel support.
Sales
Sell like never before when your sales force automation software offers access to built-in intelligence, adaptive guidance, centralised data and more.
Field service
Solve customer issues the first time, every time when you can deliver proactive field service.
Project operations
Unify your project-centric business with an end-to-end project management tool. Improve project visibility, resource utilisation, expense management and more.
Marketing
With access to the right information at the right time, you can create and deliver personalised experiences that consistently engage and delight your customers.
We’ve been helping companies like yours…
Discover how we’ve been helping companies like yours create outstanding customer experiences.
Howard De Walden improves insights and visibility
Charterhouse drives efficiency with connected systems
Carter Jonas aligns with their cloud-first strategy
Greg Rowe elevates customer satisfaction
Orangebox boosts customer happiness for good
Our insights
Be inspired by our latest blog posts and resources from our CXE experts.