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Learn how to pave your way to deliver an outstanding customer service & experience
Tackling challenges in the professional services industry
People seldom like change but if you can help them better understand and prepare for it, they're more likely to accept it. Here's a checklist to help you.
Learn how to build an effective system by following the best practices set out in our guide.
A CRM system consolidates data into one location. So does an ERP system. Does that mean they do the same thing and thus, you only need to invest in one? No and no! A CRM system handles your front office processes while your ERP takes care of the back. Not only do you need both systems, you need a seamless CRM-ERP integration for maximum productivity.
The coronavirus pandemic severely impacted the retail industry. If we use this as a bellwether, how do these changes translate for other industries?
User Acceptance Testing Brochure
Your roadmap to take on change management properly
Professional Services Guide
Guide to Innovate your Equipment Rental Firm
Managed Services Brochure
Service Delivery Management Brochure
Customer Experience Guide
Comparison Sheet
On-Demand Food Manufacturer Video
On-Demand Food Industry Video
ROI Calculator
B2B e-commerce platform checklist
Test automation brochure
Understand when it's right time to innovate your food business
Five steps of our value first framework
Your Value First Checklist
Food Industry Guide
Digital Transformation Cheat Sheet
AMS Partner Guide
The ultimate resource on food and drink industry challenges
Everything you need to know about improving customer service and experience
Your one-stop shop on increasing commerce sales
All-in-one resource on the future of manufacturing
Ecommerce Checklist
Professional Services Checklist
Report in association with Retail Gazette
Food Supply Chain Video
Managed Services Brochure
Customer Survey Infographic
B2B eCommerce Guide
Professional Services Whitepaper
Cloud Migration Guide
D365 Project Operations Factsheet
On-Demand Video
Food Industry Report 2021
Step-by-Step CRM Guide
D365 Commerce Factsheet
Food Industry ERP Guide
B2B eCommerce Strategy Webinar
D365 CE Fact Sheet
Microsoft Power Platform Guide
ERP Guide for Food Manufacturers
B2B eCommerce Guide
Manufacturing Guide
Manufacturing Industry Report
Supply Chain Checklist
eCommerce Guide for Manufacturers
Supply Chain Management Fact Sheet
D365 Finance Factsheet
Commerce State of the Industry Report
Power Hour Workshop
CRM Infographic
ERP Implementation Guide
Cloud Migration Infographic
Forrester Report
Customer Service Report
Connected Commerce Guide
eCommerce Strategy Guide
Connected Commerce Guide
Dynamics AX vs. Dynamics 365 Guide
CRM Implementation Guide
Right CRM System
Business Innovation Guide
Predictive Analytics Factsheet
Dynamics 365 Infographic
SpaceMAX IoT Factsheet
Microsoft Evergreen Updates Guide
Digital Transformation Guide for Manufacturing Industry
Digital Transformation Guide for Retail Industry
RapidValue Solution Resource
ERP Guide for Food Distributors
Filed Service Checklist
Dynamics 365 F&O Fact Sheet
Rental Solution Guide
Managing Fresh Guide
D365 BC On-Demand Webinar
Manufacturing Podcast
Dynamics 365 Customer Service Video
Dynamics 365 Sales Video
Microsoft Power BI
D365 Field Service Video
Charterhouse Holdings Case Study
Carter Jonas Case Study
Columbus and Episerver discuss “what's next” for customer-driven content and successful eCommerce growth.
Take your reporting to the next level!
Discover the full story behind implementing Dynamics 365 Customer Engagement (CRM) and Finance (ERP).
Lean Business Acceleration with Columbus and Microsoft Power Platform
When you connect your core business systems, such as sales and marketing, you can benefit from increase data visibility, sharing and more.
Customer demands are always changing but one thing stays the same. They're always looking for exceptional customer experience.
The majority of food product recalls occur because of incorrect or missing information on a label, suggesting a breakdown in the processes that facilitate traceability.
Improving customer experience with Microsoft Dynamics 365 for Field Service Description - For truly excellent customer experience, your field service needs to be just as exceptional and connected as the rest of your customer service.
Due to the COVID-19 pandemic, all businesses have had no choice to embrace the 'new normal'. But what exactly does that term mean? And what should you be doing to adapt?
FOOD TRANSFORMATION REPORT 2020
RETAIL TRANSFORMATION REPORT 2020
DIGITAL MANUFACTURING REPORT 2020
Application Management
Application Management
Digital Transformation, Microsoft D365
Customer Experience, Microsoft Dynamics CRM
ERP, Accounts Payable
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT D365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT D365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES
Download our latest b2b buyers report 2019 to discover how to meet buyers’ demand for better b2b eCommerce and understand buyers’ current & future needs.
Download our short guide
Download the free white paper to discover how food and beverage companies optimize their productivity, cut costs and increase customer satisfaction.
Microsoft Dynamics 365 helps food and beverage organisations optimise their productivity and customer satisfaction. Download the free e-book.
It’s easy to point to the big players like Amazon and see how they leverage technology to grow exponentially but other, smaller organisations have achieved this growth too!
Discover what are the four most common customer service demands and how to solve them to deliver the best customer experience. Download your guide now!
Considering a SaaS model for your e-commerce solution? Or perhaps you’d just like to learn more about SaaS and what it entails.
Learn how to improve your customer experience with proactive and connected field service.
Research suggests that 63% of CRM initiatives fail, yet more than 50% of organisations are redirecting investments towards customer experience (CX) innovations. Can technology be leveraged for a successful customer experience?
What does connected field service really look like? Find out by watching our short video.
Ready, Steady, Grow! When planning your project allow for contingency. On time and on budget are admirable goals; project success is much more than that, so get our guide to tick off those valuable aspects off your list!
An effective, low-risk cloud transition in manageable steps
Modern cloud technology enables companies of all sizes to take advantage of software, hardware, and network infrastructures on an as-needed, economical basis.
Prepare for 2020 and beyond with advice featured in this industry-specific report.
Discover how you can get started with field service today by downloading our checklist.
What does our business gain by having a PIM? These questions and more are answered in our informative guide.
If you're about to embark on an implementation of the Field Service application, determining where it should sit in the context of the rest of your organisation can be a challenge!
Selling online isn’t just for retailers – and it hasn’t been for a while…
In retail, you experience one moment of truth after another. An immediate feedback loop between your customers and your products, employees, and brand puts you to the test many times every day. The Columbus retail teams help you take control of a business that can look as unpredictable as the weather.
Gain insights into revolutionary strategies to tackle food industry challenges
Utilise the power of the cloud and IoT to gain valuable insights into space and motion on your shop floor or in your warehouse