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Guide

The ultimate guide to customer service and experience.

Learn how to pave your way to deliver an outstanding customer service & experience

Webinar

Tackling challenges in the professional services industry

Tackling challenges in the professional services industry

Checklist

How do you ensure your new solution and processes are embraced, adopted and sustained?

People seldom like change but if you can help them better understand and prepare for it, they're more likely to accept it. Here's a checklist to help you.

Guide

Your best practice guide for traceability in the food industry.

Learn how to build an effective system by following the best practices set out in our guide.

Guide

How does a CRM system fit into your ERP puzzle?

A CRM system consolidates data into one location. So does an ERP system. Does that mean they do the same thing and thus, you only need to invest in one? No and no! A CRM system handles your front office processes while your ERP takes care of the back. Not only do you need both systems, you need a seamless CRM-ERP integration for maximum productivity.

Infographic

The impact of the coronavirus pandemic on the business landscape.

The coronavirus pandemic severely impacted the retail industry. If we use this as a bellwether, how do these changes translate for other industries?

Brochure

Why User Acceptance Testing (UAT) is essential for your business to strive.

User Acceptance Testing Brochure

Guide

Change management plays a vital role in ensuring a change or transformation initiative's success.

Your roadmap to take on change management properly

Guide

Your guide to choosing the right professional services tool.

Professional Services Guide

Guide

How to refresh and revitalise your business model in the equipment rental space.

Guide to Innovate your Equipment Rental Firm

Brochure

Our application and infrastructure management services can ensure business stability and growth.

Managed Services Brochure

Brochure

Excellent service delivery management is vital and we understand this.

Service Delivery Management Brochure

Guide

It's time for manufacturers to start prioritising customer engagement.

Customer Experience Guide

Comparison Sheet

Set your food and drink business up for success with an industry-specific solution.

Comparison Sheet

Video

Tackle the disruptions of food industry product recalls with Microsoft Dynamics 365.

On-Demand Food Manufacturer Video

Video

How you can improve your demand forecasting accuracy for the food business.

On-Demand Food Industry Video

How much ROI will Microsoft D365 CE yield for your business?

ROI Calculator

Checklist

Your checklist to choose a right B2B e-commerce platform and deliver a consistent customer experience.

B2B e-commerce platform checklist

Brochure

Our customised test automation services can lead to risk-free implementations.

Test automation brochure

Guide

Our complete guide to innovating your food business.

Understand when it's right time to innovate your food business

Guide

The importance of putting value first during a transformation project.

Five steps of our value first framework

Checklist

The delivery and management of value should be the first and top priority in your transformation project.

Your Value First Checklist

Guide

Technology adoption in the food industry: The impacts of 2020 and onwards.

Food Industry Guide

Fact Sheet

Tackle digital transformation the right way with our cheat sheet.

Digital Transformation Cheat Sheet

Guide

Everything you need to know about application management services partners.

AMS Partner Guide

Guide

The biggest issues facing the food and beverage industry and how to tackle them.

The ultimate resource on food and drink industry challenges

Guide

How to improve your customer service and experience.

Everything you need to know about improving customer service and experience

Guide

How to improve customer satisfaction and increase eCommerce sales.

Your one-stop shop on increasing commerce sales

Guide

Where is the future of manufacturing heading and how can you keep up?

All-in-one resource on the future of manufacturing

Guide

Our 10 tips for successful technology adoption in e-commerce.

Ecommerce Checklist

Fact Sheet

Want your professional services firm to be able to pivot on demand?

Professional Services Checklist

Industry Report

The impact of 5 years of change in 5 weeks on UK retailers.

Report in association with Retail Gazette

Video

Gain unprecedented clarity to your food supply chain with Microsoft Dynamics 365.

Food Supply Chain Video

Fact Sheet

With Columbus, you can ensure the stability and agility of your business applications.

Managed Services Brochure

Infographic

Explore what challenges face businesses who are dependant on their IT solutions for delivery success!

Customer Survey Infographic

Guide

Learn how to digitally transform in the B2B e-commerce space.

B2B eCommerce Guide

Whitepaper

Discover why you need Dynamics 365 Business Central for Professional Services!

Professional Services Whitepaper

Guide

Explore how to prepare for and execute a cloud migration.

Cloud Migration Guide

Fact Sheet

Learn how to create a connected project-centric business.

D365 Project Operations Factsheet

Video

How to unlock the business value enabled by digitally transforming your rental business.

On-Demand Video

Industry Report

What will the food sector look like from 2021 and onwards?

Food Industry Report 2021

Guide

How do you maximise the ROI of your CRM system?

Step-by-Step CRM Guide

Fact Sheet

Learn how D365 Commerce will help your brand in delivering the friction-free customer experience.

D365 Commerce Factsheet

Guide

Do you really need a food industry-specific ERP system?

Food Industry ERP Guide

Webinar

Is your B2B e-commerce strategy working?

B2B eCommerce Strategy Webinar

Fact Sheet

Everything you need to know about the Dynamics 365 Customer Engagement suite.

D365 CE Fact Sheet

Guide

Learn how to build a Power Platform Centre of Excellence for your organisation's modernisation.

Microsoft Power Platform Guide

Guide

Discover how to choose a right ERP solution for your food manufacturing business.

ERP Guide for Food Manufacturers

Guide

How do you build a winning B2B e-commerce strategy?

B2B eCommerce Guide

Guide

A guide to improving cost efficiency for manufacturers and it’s about more than just cutting costs.

Manufacturing Guide

Industry Report

Discover where's the manufacturing industry heading and how it will look like in 2021?

Manufacturing Industry Report

Fact Sheet

See how to improve the stability and efficiency of your supply chain.

Supply Chain Checklist

Guide

How can e-commerce be applied to manufacturing?

eCommerce Guide for Manufacturers

Fact Sheet

Learn how your supply chain can benefit from Dynamics 365 Supply Chain Management.

Supply Chain Management Fact Sheet

Fact Sheet

Using the power of AI to transform your financial operations.

D365 Finance Factsheet

Industry Report

What will commerce look like in 2021?

Commerce State of the Industry Report

Webinar

Power Hour - Learn how to transform business operations in the 'new norm' with Power Apps.

Power Hour Workshop

Infographic

Uncover what customers are expecting and how a CRM can help.

CRM Infographic

Guide

Finding the right ERP implementation partner is as vital as the right system.

ERP Implementation Guide

Infographic

Upgrade from on-prem to the cloud and you could see huge cost savings!

Cloud Migration Infographic

Industry Report

Discover how much could your business save by migrating to Dynamics 365 from AX - Total Economic Impact™ (TEI) survey.

Forrester Report

Industry Report

See what today's customers are expecting when it comes to customer service!

Customer Service Report

Guide

Discover the easy ways you can increase basket value.

Connected Commerce Guide

Guide

Explore how to execute the perfect personalisation for your eCommerce strategy!

eCommerce Strategy Guide

Guide

Learn how to unify your commerce and boost customer experience.

Connected Commerce Guide

Guide

Discover the differences between Dynamics AX and Dynamics 365.

Dynamics AX vs. Dynamics 365 Guide

Guide

Learn how you can ensure your CRM implementation project is a success.

CRM Implementation Guide

Guide

Ready to learn how you can choose the right CRM system?

Right CRM System

Guide

Learn how you can digitally innovate your business to keep up with market trends and consumer demands.

Business Innovation Guide

Fact Sheet

Explore how to unlock your business insights with Columbus predictive analytics.

Predictive Analytics Factsheet

Infographic

Discover the top business benefits of the transition from Dynamics AX to Dynamics 365.

Dynamics 365 Infographic

Fact Sheet

Learn how to utilise the power of cloud and IoT to gain valuable insights into space and motion on your warehouse.

SpaceMAX IoT Factsheet

Guide

The guide to Microsoft's Evergreen updates - Microsoft will be introducing a continuous update cycle for D365 Finance & Operations applications.

Microsoft Evergreen Updates Guide

Guide

Discover the power of digital transformation for manufacturing industry.

Digital Transformation Guide for Manufacturing Industry

Guide

Learn how to digitally transform your retail business with Dynamics 365.

Digital Transformation Guide for Retail Industry

Solution Resource

RapidValue and Dynamics 365 Lifecycle Services help D365 customers with strategic goals.

RapidValue Solution Resource

Guide

Why do food distributors need specialist ERP systems?

ERP Guide for Food Distributors

Guide

Checklist: Six steps to building your SMART field service model.

Filed Service Checklist

Fact Sheet

Achieve a 360-degree view of your business with Microsoft Dynamics 365 Finance & Operations

Dynamics 365 F&O Fact Sheet

Guide

How do you choose the right equipment rental solution for your business?

Rental Solution Guide

eBook

How food manufacturers are optimising supply chains to boost visibility, safety and profitability.

Managing Fresh Guide

Webinar

Does your ERP software provide a platform for your business to thrive?

D365 BC On-Demand Webinar

Podcast

ColumbusCast Episode 2: Leveraging the Power Platform in Manufacturing.

Manufacturing Podcast

Video

Satisfy customers and build brand loyalty with Dynamics 365 Customer Service.

Dynamics 365 Customer Service Video

Video

Transform your sales experience and take it to the next level with Dynamics 365 Sales.

Dynamics 365 Sales Video

Video

Solve your business challenges by transforming complex data into actionable insights.

Microsoft Power BI

Video

Enhance your customer experience with Dynamics 365 Field Service.

D365 Field Service Video

Case Study

Charterhouse Holdings: Driving efficiency with eCommerce and Microsoft Dynamics 365

Charterhouse Holdings Case Study

Case Study

Helping Carter Jonas leverage the benefits of the cloud thanks to a CRM upgrade.

Carter Jonas Case Study

Webinar

eCommerce Growth Video

Columbus and Episerver discuss “what's next” for customer-driven content and successful eCommerce growth.

Webinar

The interactive POWER HOUR: How to get the most from Power BI

Take your reporting to the next level!

Case Study

Learn how we helped one of the leading Russian leather manufacturers improve their processes

Discover the full story behind implementing Dynamics 365 Customer Engagement (CRM) and Finance (ERP).

Infographic

Build your future on the Power Platform

Lean Business Acceleration with Columbus and Microsoft Power Platform

Fact Sheet

Enhance the power of your sales and marketing with D365

When you connect your core business systems, such as sales and marketing, you can benefit from increase data visibility, sharing and more.

Guide

How Microsoft D365 for Customer Service can improve customer experience

Customer demands are always changing but one thing stays the same. They're always looking for exceptional customer experience.

Guide

Food recalls, labelling and document compliance: Improving traceability and recall management

The majority of food product recalls occur because of incorrect or missing information on a label, suggesting a breakdown in the processes that facilitate traceability.

Fact Sheet

Improving customer experience with Microsoft Dynamics 365 for Field Service

Improving customer experience with Microsoft Dynamics 365 for Field Service Description - For truly excellent customer experience, your field service needs to be just as exceptional and connected as the rest of your customer service.

Infographic

Discover how online buying patterns have changed following COVID-19

Due to the COVID-19 pandemic, all businesses have had no choice to embrace the 'new normal'. But what exactly does that term mean? And what should you be doing to adapt?

Industry Report

Raconteur Report 2020: Roadmap to Digital Transformation in Food & Beverage

FOOD TRANSFORMATION REPORT 2020

eBook

Raconteur Retail Report 2020: Roadmap to Digital Transformation in Retail

RETAIL TRANSFORMATION REPORT 2020

Industry Report

Raconteur Manufacturing Report 2020: Roadmap to Digital Transformation in Manufacturing

DIGITAL MANUFACTURING REPORT 2020

5 tips to select the right AMS partner

Application Management

Whitepaper

Fundamental principles of robust application management

Application Management

eBook

Powering the manufacturing industry with Microsoft D365 to achieve digital transformation

Digital Transformation, Microsoft D365

Webinar

When sales and marketing click, so do your customers

Customer Experience, Microsoft Dynamics CRM

Webinar

Achieve ‘Touchless’ AP Invoice Automation Processing for Microsoft D365 & AX with MediusFlow

ERP, Accounts Payable

Webinar

Do you know the benefits of both Cloud and On-Premise CRM? Find out in our webinar!

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Discover how to upgrade from CRM On-Premise to D365 Customer Engagement in the Cloud

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Watch the 'Sales Force Automation: What the Analysts Say' webinar

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Learn how to use LinkedIn with sales effectively in our webinar

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Watch our webinar: An overview of the latest updates to Dynamics 365

MICROSOFT D365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Lead to Qualified Opportunity in D365

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Need to improve your quotes, contracts and invoicing process? Watch our webinar!

MICROSOFT D365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Discover more about sales relationship insights in our webinar

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Webinar

Discover mobile options for sales and account management in our webinar

MICROSOFT DYNAMICS 365 CUSTOMER ENGAGEMENT WEBINAR SERIES

Industry Report

B2B Buying Process Report 2019 | Columbus UK

Download our latest b2b buyers report 2019 to discover how to meet buyers’ demand for better b2b eCommerce and understand buyers’ current & future needs.

Guide

Are you ready to discover the road to flawless Field Service?

Download our short guide

Whitepaper

5 tips for digital transformation in the food and beverage industry

Download the free white paper to discover how food and beverage companies optimize their productivity, cut costs and increase customer satisfaction.

eBook

Today's forecast: It's cloudy in the food and beverage industry

Microsoft Dynamics 365 helps food and beverage organisations optimise their productivity and customer satisfaction. Download the free e-book.

Fact Sheet

Will your business grow, or will it shrink? Or worse... die.

It’s easy to point to the big players like Amazon and see how they leverage technology to grow exponentially but other, smaller organisations have achieved this growth too!

Guide

4 Most Common Customer Service Demands and How to Solve Them

Discover what are the four most common customer service demands and how to solve them to deliver the best customer experience. Download your guide now!

Fact Sheet

Discover Sana SaaS: the shortcut to eCommerce

Considering a SaaS model for your e-commerce solution? Or perhaps you’d just like to learn more about SaaS and what it entails.

Infographic

Infographic: Connect to your customer with integrated field service

Learn how to improve your customer experience with proactive and connected field service.

Industry Report

Report: Improving customer experience and brand loyalty

Research suggests that 63% of CRM initiatives fail, yet more than 50% of organisations are redirecting investments towards customer experience (CX) innovations. Can technology be leveraged for a successful customer experience?

Video

Video: Connected Field Service demo

What does connected field service really look like? Find out by watching our short video.

Solution Resource

Your ERP checklist: 8 steps to consider in your next implementation

Ready, Steady, Grow! When planning your project allow for contingency. On time and on budget are admirable goals; project success is much more than that, so get our guide to tick off those valuable aspects off your list!

Guide

How to start your cloud transformation journey

An effective, low-risk cloud transition in manageable steps

Guide

Business is better at the speed of the cloud - A guide to cloud transformation

Modern cloud technology enables companies of all sizes to take advantage of software, hardware, and network infrastructures on an as-needed, economical basis.

Industry Report

Manufacturing 2020: How far are you looking into the future?

Prepare for 2020 and beyond with advice featured in this industry-specific report.

Solution Resource

Six steps to building your SMART field service model

Discover how you can get started with field service today by downloading our checklist.

Guide

9 key recommendations for suceeding with PIM

What does our business gain by having a PIM? These questions and more are answered in our informative guide.

Guide

Fitting field service into your Microsoft solution architecture

If you're about to embark on an implementation of the Field Service application, determining where it should sit in the context of the rest of your organisation can be a challenge!

Webinar

B2B eCommerce explained: Webinar with Sana

Selling online isn’t just for retailers – and it hasn’t been for a while…

Guide

A retailers guide to transformation in the cloud

In retail, you experience one moment of truth after another. An immediate feedback loop between your customers and your products, employees, and brand puts you to the test many times every day. The Columbus retail teams help you take control of a business that can look as unpredictable as the weather.

Industry Report

Industry report: Food for thought

Gain insights into revolutionary strategies to tackle food industry challenges

Fact Sheet

IoT SpaceMax - optimising people and products in the workspace

Utilise the power of the cloud and IoT to gain valuable insights into space and motion on your shop floor or in your warehouse

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