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Modern day consumers are looking for flawless customer service. That means quick responses to their queries, rapidly solving their issues, offering personalised perks and more.

It's about meeting and exceeding your customers' expectations. The right CRM can help. Discover what you could benefit from with Dynamics 365 for Customer Service in the useful videos from Microsoft below...

TIP: Right click and open the videos in a new tab or window. That way, you can easily come back to this page whenever you'd like!

Work with cases in Dynamics 365 Customer Service


Managing cases with Dynamics 365 Customer Service

Learn how to...

Work with status reason transitions

4 mins


Using D365 Customer Service queues to manage case workloads

This is how we...

Work with queues

5 mins


Working with entitlements and service level agreements in D365 Customer Service


Consuming Knowledge Articles for Case Resolutions in D365 Customer Service


Surveys with Microsoft Forms Pro

How to...

Create your first survey

2 mins

Let's learn how to...

Import a CSV of contacts

2 mins

And now we...

Send a survey with Power Automate

3 mins

Find out more about the Microsoft Dynamics 365 Customer Service solution

Customers are always looking for an outstanding customer experience. Microsoft Dynamics 365 can help, thanks to its ability to:

  • Create a unified, consistent customer experience across all channels
  • Boost visibility into customer history
  • Give you the opportunity to create personalised experiences for your individual customers

Read more about the Dynamics 365 Customer Service solution and its features in our factsheet. Grab your copy via the button below.

Download the Dynamics 365 Customer Service sheet