Modern day consumers are looking for flawless customer service. That means quick responses to their queries, rapidly solving their issues, offering personalised perks and more.
It's about meeting and exceeding your customers' expectations. The right CRM can help. Discover what you could benefit from with Dynamics 365 for Customer Service in the useful videos from Microsoft below...
TIP: Right click and open the videos in a new tab or window. That way, you can easily come back to this page whenever you'd like!
Work with cases in Dynamics 365 Customer Service
Managing cases with Dynamics 365 Customer Service
Using D365 Customer Service queues to manage case workloads
Working with entitlements and service level agreements in D365 Customer Service
Consuming Knowledge Articles for Case Resolutions in D365 Customer Service
Surveys with Microsoft Forms Pro
Find out more about the Microsoft Dynamics 365 Customer Service solution
Customers are always looking for an outstanding customer experience. Microsoft Dynamics 365 can help, thanks to its ability to:
- Create a unified, consistent customer experience across all channels
- Boost visibility into customer history
- Give you the opportunity to create personalised experiences for your individual customers
Read more about the Dynamics 365 Customer Service solution and its features in our factsheet. Grab your copy via the button below.
