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If you want to turn those one-time visitors into loyal customers, the quality of your customer experience is everything. For a truly excellent and memorable experience worth shouting about, your field service needs to be just as flawless and connected as the rest of your customer service.

That means effective management of your service agreements, customer demands and business processes. Your technicians should be empowered with the tools they need to efficiently manage and solve cases, and your customers should receive better quality support.

Discover the benefits of Dynamics 365 for Field Service in the useful videos from Microsoft below...

TIP: Right click and open the videos in a new tab or window. That way, you can easily come back to this page whenever you'd like!

Configuring Microsoft Dynamics 365 Field Service

Introducing...

Skill sets

4 mins

All about...

Incident types

5 mins

Learn how to...

Define account preferences

5 mins


Work order management, agreements, inventory and purchasing in Microsoft Dynamics 365 Field Service


Get started with Microsoft Dynamics 365 Field Service Mobile

All about...

Publishing a mobile project

4 mins


Configuring bookable resources in Microsoft Dynamics 365 for Field Service

This is how you...

Define bookable resources

5 mins

Learn how to...

Configure entities for URS

5 mins


Managing scheduling options in Dynamics 365 for Field Service

Here's an...

Overview of the schedule board

5 mins

This is how we...

Schedule and reschedule

3 mins


Customising the schedule board in Microsoft Dynamics 365 for Field Service

What you need to know about...

Working with multiple schedule boards

4 mins


Deploying resource scheduling optimisation

What to know about...

Setup and deployment options

4 mins

Now here's...

RSO configuration options - Part 2

3 mins

How to...

Define optimisation goals

5 mins

How to...

Define optimisation scopes

4 mins

More on...

Optimisation range settings

4 mins

This is how to...

Define optimisation schedules

5 mins


Using resource scheduling optimisation for Dynamics 365 Field Service


Scheduling crews, facilities, and resource pooling in Microsoft Dynamics 365 for Field Service

More on...

Resource groups

4 mins

Everything on...

Scheduling crews

3 mins

Here's more on the Microsoft Dynamics 365 Field Service solution...

An excellent customer experience does wonders for your business and field service plays a huge role in that. With Microsoft Dynamics 365, you can:

  • Benefit from a consistent, omnichannel customer experience
  • Give your customers better quality support
  • Empower your agents and technicians with the tools they need to solve cases

Read more about the Dynamics 365 Field Service solution and its functionalities in our factsheet. Grab your copy via the button below.

Download the Dynamics 365 Field Service sheet