Microsoft Dynamics 365 for Customer Service

Your customers’ expectations are changing, they expect much more from you than they have previously; this is especially true when it comes to GREAT customer service.

With Dynamics 365 for Customer Service you will be able to deliver connected support across your channels with enhanced omnichannel capabilities, ensuring that your customers receive an excellent, efficient and consistent customer experience, no matter the channel.

Deliver value at every touchpoint

Empower your customer service team with an end-to-end view of each customer’s journey, allowing you to personalise your interactions with full customer context and history

Proactively resolve customer challenges

With predictive care and ongoing data analysis, service and support challenges can be avoided before they become a problem

Better service customers with enhanced visibility

Not only will you be able to understand real time customer sentiment, you can also optimise your staffing levels and skills based on trend analysis

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4 Most Common Customer Service Demands and How to Solve Them

Discover what are the four most common customer service demands and how to solve them to deliver the best customer experience.

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Industry Report

Customer Experience & Loyalty Report

Research suggests that 63% of CRM initiatives fail, yet more than 50% of organisations are redirecting investments towards customer experience (CX) innovations.

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Webinar

Microsoft Dynamics 365 Customer Engagement overview

With many recent changes to Microsoft Dynamics 365 Customer Engagement (previously CRM), we want to guide you through the latest updates to ensure you get what you need from Dynamics 365 CE.

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Steve Curtis

Customer Experience Lead

Want to learn more?

Blog Post

Exceed your customers expectations and keep them for life