Your customers’ expectations are changing, they expect much more from you than they have previously; this is especially true when it comes to GREAT customer service.
With Dynamics 365 for Customer Service you will be able to deliver connected support across your channels with enhanced omnichannel capabilities, ensuring that your customers receive an excellent, efficient and consistent customer experience, no matter the channel.
Deliver value at every touchpoint
Empower your customer service team with an end-to-end view of each customer’s journey, allowing you to personalise your interactions with full customer context and history
Proactively resolve customer challenges
With predictive care and ongoing data analysis, service and support challenges can be avoided before they become a problem
Better service customers with enhanced visibility
Not only will you be able to understand real time customer sentiment, you can also optimise your staffing levels and skills based on trend analysis
