Microsoft Dynamics 365 Customer Engagement is a series of applications which supports the relationship with your customers, end to end.
You can choose single or multiple applications - that integrate with the rest of the Dynamics 365 suite - to give you the exact functionality that you need to maintain and strengthen your customer relationships.
Why you should choose Microsoft Dynamics Customer Engagement
Create consistency across touchpoints in your organisation, from sales and marketing, to service and beyond
Assist your customers from any location, using any device
Generate positive, customized customer interactions to boost sales growth
Build team collaboration and enable your sales team to sell as a team
Connect every source of customer information across all channels including live chat and social media
Become data-driven with new analysis on customer insights from Power BI dashboards
D365 for Customer Service
Exceed your customers expectations and keep them for life
D365 for Field Service
Increase service revenue and decrease service costs
D365 for Marketing
Personalise your customer interactions to boost engagement and loyalty
d365 Project Operations
