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The secret sauce for delightful customer experience is happy employees. Only when your workforce is engaged, it can offer a world-class experience to your customers. Managing employee experience (EX) is, therefore, all the more critical in the digital age; it influences the growth, brand value, and success of your company.

A modern workplace is more than the use of digital tools and platforms. It integrates operations, technology, and culture to reduce the gap between employees, employers, and customers.

At Columbus, we provide Customer Relationship Management (CRM), Field Service Automation, and In-Store Experience Services to enable seamless collaboration between globally distributed teams, orchestrate new business models, and boost productivity. Our services are aimed towards enhancing employee satisfaction and personalizing customer experiences.

Gain visibility

A 360-degree view of customers to personalize offerings and build stronger relationships.

Improve operational efficiency

Increase workforce efficiency by automating field operations and leveraging mobile capabilities

Enhance customer experience

Create immersive experiences by introducing interactive and informative ways to experience the products

FREE TRIAL

Microsoft Office 365 Business Premium

Is your business as productive and effective as it could be? Are you leveraging all the capabilities of Microsoft Office? With Microsoft Office 365 Business Premium, small and medium enterprise customers can utilise the full range of Office services, including 50GB Exchange-based business email, 1TB cloud storage per user, Word, Excel, PowerPoint, and Outlook for PCs, Macs, and mobile devices, along with advanced communication tools like Skype for Business, Sharepoint and Microsoft Teams.
Solution

Microsoft Dynamics 365 Field Service

Exceed your customers' expectations and increase your service revenue by transforming your Field Service operations.
Solution

Microsoft Dynamics 365 Customer Service

Keep your customers for life! Discover how you can deliver connected support across channels ensuring that you always provide a best-in-class customer experience.

Steve Curtis

Customer Engagement Lead

Want to learn more?

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