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A happy, efficient workforce is key to delighting customersA modern workplace, which provides your team with the digital tools they need and integrated with your core business operations, can help to reduce the gap between your employees, management and customers.  

At Columbus, we offer a variety of services geared towards helping you create the modern workplace you need to improve employee and ultimately, customer satisfaction.  

Customer Relationship Management (CRM), Field Service and Office 365 will empower your business with seamless collaboration and boosted productivity. Your employees can benefit from greater data visibility and deeper customer insights (among other benefits) so will spend less time looking for what they need and more time solving customer queries, which then means customers receive better service and overall experience. 

Find the right solution for you...

Customer Engagement (CRM)

Improve your overall customer experience when you invest in the right Customer Engagement (CRM). From customer and field service to sales and marketing; we've got you covered.

Office 365 (and supporting tools)

Embrace the modern workplace and empower your employees with a connected, collaborative workplace platform which will improve business productivity.

The benefits of a Modern Workplace

Enhance insights into your customers

Gain a 360-view of your customers and their preferences so you can send them personalised offers

Better customer experience

Thanks to deeper insights, you can create engaging experiences for your customers and boost their overall happiness to encourage loyalty. 

Increase overall business visibility

Integrated business systems mean your data no longer needs to be siloed and your team can view personalised dashboards, filled with the information they need to see.

Company-wide collaboration

Integrated systems means centralised data. So, your employees can easily collaborate on projects regardless of their department.

Boost workforce productivity

Now that data from your previously disparate, now integrated systems can be seamlessly transferred into one location, your team can spend less time searching for what they need and more time working together and delighting your customers.

Improve operational efficiency

Thanks to automated field operations and mobile capabilities, you can intelligently manage your deskless workforce as easily as you can with your in-office staff.

Stephen Fox

Business Development Manager

Working with the right partner can help you achieve your customer satisfaction goals

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