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Exceed your customers’ expectations by transforming your field service operations with Dynamics 365 for Field Service.

With capabilities such as built-in intelligence, remote monitoring and automating scheduling you will be able to optimise your resources and build customer trust to create effortless service experiences every time.

Increase onsite efficiency and first-time-fix rates

Empower your field service engineers with improved access to data on their mobile devices such as work orders, route directions, customer preferences and collaboration tools, even without internet access.

This enables more on-time, accurate, efficient and personalised service visits. 

Improve customer satisfaction with proactive service

Reduce unnecessary service visits with IoT predictive technology that will allow you to detect, diagnose and solve problems before the customer is aware – supporting your Service Level Agreement goals, building customer trust and improving overall satisfaction.  

Optimise your resources to maximise fleet performance

Fit in more appointments per day with optimised routes and assignments using an interactive, real-time scheduling board, allowing you to match your field service engineers with demand for specific skills, priority or location.

This increases first-time-fix rates and creates excellent service experiences. 

DOWNLOAD THE CHECKLIST

Checklist: Six steps to building your SMART field service model

Discover how you can get started with field service today by downloading our checklist.

Video

Video: Connected Field Service Demo

What does connected field service really look like? Find out by watching our short video.

Steve Curtis

Customer Experience Lead

Want to learn more?

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