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Guest Guest May 26, 2023
Customer Experience & Engagement

Ensuring customer satisfaction: 5 tips to consider

Customer happiness is a vital component of success. Here are the tips and tools you need to use to boost customer experience and satisfaction.

5 mins read Read More →

How does the customer drive Connected Commerce? Neil Rowett
Neil Rowett Jun 25, 2019
Retail

How does the customer drive Connected Commerce?
How businesses must re-evaluate their customer experience for future growth and customer success.
2 mins read Read More →
M&S and Ocado: All quiet on the “Fulfillment Front”? Part 2 Neil Rowett
Neil Rowett Apr 1, 2019
Unified Commerce

M&S and Ocado: All quiet on the “Fulfillment Front”? Part 2
M&S are, as a company, relatively humble in the statements issued to the media, both on this matter...
4 mins read Read More →
M&S and Ocado: All quiet on the “Fulfilment Front”? Part 1 Neil Rowett
Neil Rowett Mar 27, 2019
customer service

M&S and Ocado: All quiet on the “Fulfilment Front”? Part 1
It has been a month since the extremely bullish £750m+ tie up between M&S and Ocado was confirmed...
2 mins read Read More →
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