Stephen Higgins 02-Mar-2021 10:15:00 02-Mar-2021 10:15:00 The value of excellent customer service (and how to get there) There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x more to acquire new customers than it does to retain them. Stephen Higgins 23-Feb-2021 11:00:00 23-Feb-2021 11:00:00 8 tips to improving customer service during a crisis The need for great customer service jumps to an all-time high during a crisis. Wondering how to improve customer service during a crisis? Check out this post. Mayzin Han 29-Dec-2020 10:00:00 29-Dec-2020 10:00:00 What is excellent customer service and how can you achieve it? A great customer service is where you not only meet your customer expectations but you exceed them. Learn how you can do that in our blog post. Columbus UK 21-Jul-2020 10:00:00 21-Jul-2020 10:00:00 9 stats that prove the power of customer service Brand messaging is key when you want your customers to experience quality service. Here are customer service stats to convince you to invest in it. Mayzin Han 30-Jun-2020 17:08:00 30-Jun-2020 17:08:00 4 common customer service demands (and how to solve them) From a personalised experience to their needs anticipated, here are four of the most common customer service demands and how you can solve them.