Stephen Higgins
Oct 11, 2021
6 tips to get the most out of your Microsoft Dynamics 365 Customer Service solution
Microsoft Dynamics 365 supports various channels and gives companies a joined-up approach to omni...
Guest
Aug 31, 2021
A guide to empathy in customer service
Empathy is a crucial trait of a good customer representative. To provide excellent customer service...
Steve Lyon
Aug 24, 2021
What is excellent customer service and how can you achieve it?
A great customer service is where you not only meet your customer expectations but you exceed them....
Newsletter Subscribe
Subscribe to releases from Columbus Global
Subscribe to all the latest releases from Columbus Global by registering your e-mail address below. You can unsubscribe at any time.
Stephen Higgins
Mar 2, 2021
The value of excellent customer service (and how to get there)
There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x...
Stephen Higgins
Feb 23, 2021
8 tips to improving customer service during a crisis
The need for great customer service jumps to an all-time high during a crisis. Wondering how to...
Columbus
Jul 21, 2020
9 stats that prove the power of customer service
Brand messaging is key when you want your customers to experience quality service. Here are...