Oct 11, 2021
6 tips to get the most out of your Microsoft Dynamics 365 Customer Service solution
Microsoft Dynamics 365 supports various channels and gives companies a joined-up approach to omni...
Aug 31, 2021
A guide to empathy in customer service
Empathy is a crucial trait of a good customer representative. To provide excellent customer service...
Aug 24, 2021
What is excellent customer service and how can you achieve it?
A great customer service is where you not only meet your customer expectations but you exceed them....
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Mar 2, 2021
The value of excellent customer service (and how to get there)
There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x...
Feb 23, 2021
8 tips to improving customer service during a crisis
The need for great customer service jumps to an all-time high during a crisis. Wondering how to...
Jul 21, 2020
9 stats that prove the power of customer service
Brand messaging is key when you want your customers to experience quality service. Here are...