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Mark Thornton Mark Thornton Jan 24, 2022
Digital Commerce

6 customer engagement trends retailers need to know for 2022

With retailers experiencing growth of digital platforms in 2021 due to external events, what consumer engagement trends should you look out for in 2022?

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6 tips to get the most out of your Microsoft Dynamics 365 Customer Service solution Stephen Higgins
Stephen Higgins Oct 11, 2021
customer service

6 tips to get the most out of your Microsoft Dynamics 365 Customer Service solution
Microsoft Dynamics 365 supports various channels and gives companies a joined-up approach to omni...
3 mins read Read More →
A guide to empathy in customer service Guest
Guest Aug 31, 2021
customer service

A guide to empathy in customer service
Empathy is a crucial trait of a good customer representative. To provide excellent customer service...
6 mins read Read More →
What is excellent customer service and how can you achieve it? Mayzin Han
Mayzin Han Aug 24, 2021
customer service

What is excellent customer service and how can you achieve it?
A great customer service is where you not only meet your customer expectations but you exceed them....
6 mins read Read More →
Top 10 benefits of using Power BI for your business
POPULAR
Martyn Bostock Martyn Bostock Aug 23, 2019
CRM

Top 10 benefits of using Power BI for your business

3 mins read Read More →
8 food industry trends for 2022
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Mayzin Han Mayzin Han Dec 8, 2021
Food & Beverage

8 food industry trends for 2022

5 mins read Read More →
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The value of excellent customer service (and how to get there) Stephen Higgins
Stephen Higgins Mar 2, 2021
customer service

The value of excellent customer service (and how to get there)
There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x...
3 mins read Read More →
8 tips to improving customer service during a crisis Stephen Higgins
Stephen Higgins Feb 23, 2021
CRM

8 tips to improving customer service during a crisis
The need for great customer service jumps to an all-time high during a crisis. Wondering how to...
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9 stats that prove the power of customer service Columbus UK
Columbus UK Jul 21, 2020
customer service

9 stats that prove the power of customer service
Brand messaging is key when you want your customers to experience quality service. Here are...
3 mins read Read More →
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