How businesses must re-evaluate their customer experience for future growth and customer success.

In today’s marketplace, all individuals and business either buy or inform their buying decisions on information that is received via digital channels.

Unified Commerce is a differentiated business communication tool. Enabling real-time, centralised, retail process integration to occur within a singular platform, which enriches customer experience through transparency.

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

At Columbus, we’re so happy to see customers recognised for their hard-earned success. That’s why we want to shout about the recent news of one of our eCommerce customers being honoured in the U.S. just as we were handing out our own customer awards at the ColumbusLive annual UK conference.