If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

At Columbus, we’re so happy to see customers recognised for their hard-earned success. That’s why we want to shout about the recent news of one of our eCommerce customers being honoured in the U.S. just as we were handing out our own customer awards at the ColumbusLive annual UK conference.

B2B and B2C organizations are in a race – to digitally transform business operations in line with other industries. But it’s an obstacle course for those with a legacy retail presence to deal with, purchase patterns to monitor, and suppliers and distribution channels to manage – and no two contracts are ever the same.