The nature of consumers’ digital spending has demonstrated a sharp change in priorities. In the main, these changes reflect common sense with both UK and US showing and logical shift away from non-essentials such as apparel (down by 15%) and luxury items.

How businesses must re-evaluate their customer experience for future growth and customer success.

In today’s marketplace, all individuals and business either buy or inform their buying decisions on information that is received via digital channels.

Unified Commerce is a differentiated business communication tool. Enabling real-time, centralised, retail process integration to occur within a singular platform, which enriches customer experience through transparency.

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.