<img src="https://secure.leadforensics.com/133892.png" alt="" style="display:none;">

The world has changed forever. The businesses that recognise this and adapt quickly to the new norm will become the household names of the future. As effective leaders, we have no choice but to seek the opportunities among the challenges. In this post we examine how to combine a process for managing rapid change with the right tech and your trump card – the untapped knowledge within your people.

There’s no lack of a sense of urgency. Faced with workforces that are anxious about health and safety, their job security and even the viability of your current way of doing business, senior leadership needs to quickly find a way forward and harness the energy.

So, how can you swiftly capture that imperative to do things differently, and mould it into robust new processes and tech that won’t put you at even greater risk?

Look to those who know best

As has been the case so often in recent times, those closer to the front line hold the key. Engaging your team in a new, speedier way of putting change in place is necessary. But you don’t have time to invent a new way of working with which to make change happen.

Organisations like leanchange.org can give you the tools required to get started on defining business problems, discussing insights about them and most importantly getting those at the coal face to enact quick experiments aimed at providing the fix.

CUKPPLMC

Use the right tech at the Right Time

A lean change cycle, like that defined above, will result in you having cherry-picked some quick wins. It will also highlight the need for new or enhanced systems to support these new business challenges.

Right now, issues such as:

  • How do we fast track quality inspection and get goods out faster?
  • How can we run a field service operation with social distancing in place using automation?
  • Can I make it easier for customers to process returns without troubling the call centre?

…all have potential solutions that your team could build with an agile implementation approach and tools such as the Power Platform.

However, making a change to a transactional system such as your ERP can be a time-consuming process. Preserving future upgrade paths is also an ever-present concern. With Power Apps and Automate you can combine the knowledge of your operational team with a set of features that allow them to create new functionality fast.

Idea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth

In truth, building an app that stores data securely and flows that information around the business has never been easier.

Strategically enabling a team of citizen developers around your key departments, that can apply lean change techniques to get things done could be a key tool in adapting your operations to the new reality. You can put in place interim solutions and continue to refine as things develop.

Don’t throw best practice to the wind

Faced with a new world, where citizen developers are springing up around your offices and whiteboards are abuzz with new ideas – how do you ensure that this seemingly uncontrolled approach doesn’t get you further into hot water? Will the need to move quickly hinder your ability to keep the evergreen status of your key cloud apps intact?

Even though tools like Power Platform can be a game changer as they make rapid digital transformation a reality, they do have all the features and functions needed to manage application lifecycles perfectly well. Software testing still happens in a safe environment, you segregate data as needed and you manage security in a familiar way that integrates with what you already have.

Policing this has always been the role of the IT team and enabling them alongside your new operational transformers will be key to keeping everyone pulling in the same direction.

Make Lean Change your first Lean Change initiative

You need to adapt to survive and then to thrive and the same challenges will also be hurting your competition. Be the business that doesn’t let a good crisis go to waste. Customers and employees will remember you for strong leadership during these difficult days.

So, act now to get ahead with a renewed sense of purpose and make a rapid digital strategy your statement of intent. We’re all in this together and together we will make it through.

Contact us today to discuss your organisations digital change strategy and click here to find out more about the Columbus Lean Business Accelerators for Power Platform. This range of consulting and training options take you from digital whiteboarding to secure deployment in days, rather than weeks.

Let’s enable your future together.

Discuss this post

Recommended posts

When it comes to Customer Engagement, it’s really important that your business gets to know its customers and excite them into making a purchase. But how can you do this if your data isn’t synchronised? Lack of cohesion can lead to extra work, less revenue and stress. 
The Microsoft Dynamics 365 Customer Engagement Suite, also known as the Microsoft Dynamics 365 CRM, is one of the world’s leading CRM systems. Made up of a collection of apps, the solution can help you enhance your sales and marketing strategies.
When it comes to choosing a business system, from ERP to CRM, one of the biggest debates is cloud vs on-premise. Or, more specifically, cloud SaaS vs on-premise. Which is the better choice for your business?
Brand messaging is key when you want your customers to experience quality service. You need to make sure your service is consistent across all your channels, otherwise the experience will be inconsistent. Your customers don’t want this. And your revenue won’t either once you begin to lose leads.
We live in an age where technology is advancing rapidly every day. And it’s difficult to keep up with, right? The technology and CRM systems you used to set up your business with at the beginning just can’t cope with these advancements. As a result, your customer experience is starting to suffer.
right-arrow share search phone phone-filled menu filter envelope envelope-filled close checkmark caret-down arrow-up arrow-right arrow-left arrow-down