COVID-19 has caused an overnight change in consumer buying behaviours. We conducted a survey to discover what these changes were and how businesses can adapt.

COVID-19 has completely changed our buying patterns, whether you’re a business or a consumer. Here's how to use the power of customer emotion to win business.

Your customers expect excellent service - even during a crisis. Here are some tips on how to improve your customer service during a crisis.

The nature of consumers’ digital spending changed in the wake of COVID-19. Here's how to ensure your retail business can survive and the secret is digitalisation.

Black Friday is an American tradition that has become very popular in the UK over the past few years. Here's how the shopping trend has evolved.