Good quality customer service is akin to the holy grail. It’s clear that the pace of life is much faster today than it was 20, even 10 years ago, and associated with this is the impact of 24 x 7 news, Social media, and full internet access at lightning speeds to all corners of the world.

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

Learn how to customise your Dynamics 365 CRM views, and download the quickstart to ensure you get connected to your customers faster.

We are currently in the age of the connected customer, with customer expectation increasing significantly in recent years. It isn’t about customer satisfaction any longer but rather about creating the most personalised, servitised experience possible

At Columbus, we’re so happy to see customers recognised for their hard-earned success. That’s why we want to shout about the recent news of one of our eCommerce customers being honoured in the U.S. just as we were handing out our own customer awards at the ColumbusLive annual UK conference.