COVID-19 has impacted businesses of all sizes. But those who have embraced digital transformation have reaped the most success. Here are some examples.

Zara's parent company, Inditex, announced their online sales have rocketed by 95% and expects part of this change to be permanent. Here's how you can do the same.

COVID-19 has caused an overnight change in consumer buying behaviours. We conducted a survey to discover what these changes were and how businesses can adapt.

COVID-19 has completely changed our buying patterns, whether you’re a business or a consumer. Here's how to use the power of customer emotion to win business.

Your customers expect excellent service - even during a crisis. Here are some tips on how to improve your customer service during a crisis.