Mayzin Han 26-Jun-2020 11:15:00 26-Jun-2020 11:15:00 5 examples of digital transformation during COVID-19 COVID-19 has impacted businesses of all sizes. But those who have embraced digital transformation have reaped the most success. Here are some examples. Mayzin Han 10-Jun-2020 15:22:12 10-Jun-2020 15:22:12 4 things you can learn from Inditex's online sales increase Zara's parent company, Inditex, announced their online sales have rocketed by 95% and expects part of this change to be permanent. Here's how you can do the same. Mark Bennigsen 15-May-2020 13:28:25 15-May-2020 13:28:25 How has COVID-19 changed buying behaviours and how can businesses adapt? COVID-19 has caused an overnight change in consumer buying behaviours. We conducted a survey to discover what these changes were and how businesses can adapt. Mark Bennigsen 15-Apr-2020 15:33:45 15-Apr-2020 15:33:45 Customer emotion wins business: How to get ahead using the power of storytelling COVID-19 has completely changed our buying patterns, whether you’re a business or a consumer. Here's how to use the power of customer emotion to win business. Steve Curtis 07-Apr-2020 09:59:17 07-Apr-2020 09:59:17 7 tips to improving customer service during a crisis Your customers expect excellent service - even during a crisis. Here are some tips on how to improve your customer service during a crisis.