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Customer Experience & Engagement


How to improve resource management

Effective resource management is about assigning the right resources to the right place at the right time. This can boost project success. Here’s where to start.

Why chatbots are essential for customer satisfaction

Discover how chatbots help personalise customer communication on scale, save manpower and improve customer satisfaction.

7 tips to improving your customer engagement strategy

A robust customer engagement strategy can help you provide the most memorable, positive customer experiences. Here are some tips manufacturers should know.

Why manufacturers should prioritise customer experience

Customer experience isn’t traditionally a priority for manufacturers. But with more B2B customers looking for convenience, it should be. Learn more in this blog.

What is Microsoft Dynamics 365 Project Operations?

D365 Project Operations is the latest addition to Microsoft’s project management solutions family. But what makes Project Operations so special?

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