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6 tips to get the most out of your Microsoft Dynamics 365 Customer Service solution

Microsoft Dynamics 365 supports various channels and gives companies a joined-up approach to omni...

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The value of customer service and how to improve it

Great customer service gives your business a competitive edge that no-one can take away. Read more...

2 mins read Read More

Using personalisation to boost sales and customer loyalty

Personalising the customer experience leads to boosted sales and customer loyalty.

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Customer service vs customer experience: Definitions & differences

While customer service focuses on your customer-facing teams, customer experience refers to the...

3 mins read Read More

What is excellent customer service and how can you achieve it?

A great customer service is where you not only meet your customer expectations but you exceed them....

6 mins read Read More

What's the value of improving product information?

Accurate product information can win you customers, minimise returns and create an effortless...

4 mins read Read More
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