Customer portals for manufacturers
Get a digital 360° overview with a customer portal in B2B
Watson-Marlow aligns CRM implementation project with strategy
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Customer journey
Create and deliver personalized experiences that consistently engage and delight your customers.
 | Gain a deeper understanding of your customers, from the content they're looking for and the right time to reach out to their previous interactions with your company |
 | Create end-to-end customer journeys based on individual customer-triggered activities |
 | Run A/B and multivariant tests to optimize content for your customers and ensure marketing KPIs are aligned with business goals |
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Product design and engineering
We can help you streamline the cost of managing product data, minimize errors in production, reduce waste when making design changes and control the introduction of new products.
| Centralize product data and ensure it’s accurate and available to users across your organization |
 | Enable your teams to request changes to products and use engineering change orders to assess and document the impact of proposed changes. Also, add workflows to manage the engineering change and process and release of new versions of a product |
 | Manage the visibility of product data across your business and control the availability of product versions at each stage of the supply chain |
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Data management and analytics
Transform your data into valuable insights to drive significant improvements across your operations, customer and employee relationships, and ensure profits.
 | Adopt a robust data and analytics strategy and steer your manufacturing organization towards a data-driven culture |
 | Improve data visibility to enable your leaders to make effective data-driven decisions |
 | Build scalable, future-proof data platforms customized to address your present and future needs |
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Quality
Gain a consistent, efficient way to assess and record quality metrics in your operations to drive process and quality improvements.
 | Analyze your productivity and efficiency through analytics, IoT and AI and use that knowledge to streamline your overall processes |
 | Drive continuous improvement across your products, processes and systems to accelerate growth |
 | Benefit from higher quality products by introducing improved operational controls and quality assurance both during and after production, which also results in happier customers |
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Connected factory
Gain access to modern technologies that can centralize your processes and help form the basis for a smart, connected factory.
 | Unlock real-time insight into data, helping you monitor machines and resolve any issues remotely |
 | Use additional insights into performance, usage and machine lifecycle stage to provide value-added services such as proactive support or ongoing monitoring |
| Ensure 24-hour continuous uptime and minimize the chance of disruptions to production |
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Production efficiency
Streamline your production process to enable smoother production flow, increased speed to market and enhanced productivity.
 | Effectively track and control physical inventory, unlocking insights on purchases, stock maintenance and order fulfillment |
| Build agile manufacturing processes using AI, IoT and mixed reality and open doors for more improvements in the way you work |
 | Unify your data to make better informed decisions and create accurate schedules, forecasts and budgets |
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Planning
Connect your sales and operations plans so you can increase transparency across your organization, balance supply and demand and achieve profitability.
 | Make it easier to relay up-to-date information and take informed decisions about a product’s supply demand |
 | Gain an accurate view of exactly what volumes are in inventory, production or in transit, at any point in time |
 | Make better decisions about products, provide accurate data on product performance and improved forecasting data. This also helps you remain flexible enough to adapt to ever-changing demand |
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Enterprise asset management
Gather the right data so you can boost production from your assets, cut costs and improve your bottom line.
 | Gain a detailed view of how your assets are performing and when the best time is to perform maintenance so they can keep running at full capacity for as long as possible |
| Automate error prone and time consuming tasks to streamline your maintenance processes |
 | Centralize all your critical data into one place and enable your employees to access it instantly from any location |
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Sustainability
With sustainability top of mind in the manufacturing industry, we can help support your organization’s sustainability efforts.
 | Effectively manage inventories and expiry dates through tracking and automation to eliminate the chances of human error and ensure you get the most out of your stock |
| Integrate all your operations to better evaluate sales history and create reliable forecasts, helping you plan purchasing accurately and minimize waste through unsold products |
 | Gain full visibility into your raw materials, enabling you to find and fix inefficiencies in ingredient management and sales forecasting |
 | Optimize resources in the supply chain to lower idle time and transport capacity |
 | Register and analyze resource consumption to target improvement efforts efficiently |
We've been helping businesses like yours
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