Remaining competitive and relevant in the world of retail has never been more important. Today it’s all about giving your customers a streamlined shopping experience across all channels – one that anticipates their needs, satisfies their demands and empowers your team with the tools to do so. Leading retailers are looking for technologies that enable holistic shopping experience and create a fully integrated value chain moving from just transactions to relationships.
We, in Columbus, help our retail customers rapidly respond to the “new norm” by enabling right technologies, intelligent insights and efficient approaches to creating seamless customer journey and operational excellence.
We offer services within:
Fashion & Apparel | Jewelry | Grocery | Electronics | Home goods | Pharmacy
Let us help you realize the full potential of your business. Below you can find the areas we work in.
We help you maximize the value of your data and customer insights by unifying sources across the customer journey and bringing personalized customer experiences to life.
|Enabling your employees to make data-driven decisions based on facts rather than a gut-feeling.|
|Providing real-time customer insights to create personalized customer experiences.|
|Establishing your data flow with an analytics service that brings together data integration, enterprise data warehouse, and big data analytics.|
We help you elevate your customers shopping experience both online and in store to build customer relationships that last across all touchpoints.
|Building a unified commerce strategy that centralizes and unifies - your customer and product data on a single platform.|
|Increasing customer engagement with personalized and seamless buying experiences across the customer journey - connecting both digital and physical touchpoints.|
We are providing you the key to manage inventory plans and distributions end-to-end, for a faster and more resilient supply chain.
|Ensuring you can deliver the right product, at the right time, in the right place by optimizing and automating supply chain activities across your value chain.|
|Helping you gain deep insights on the drivers of change with demand forecasting and predictive analysis through machine learning and AI.|
|Helping you improve planning and availability across all channels.|
We help you optimize store operation and gain insights to determine how much inventory should be on hand to meet consumer demand.
|Building a more cost-effective, collaborative supply chain|
|Delivering stock availability and ensuring your inventory meets customer expectations 24/7|
|Efficiently maintaining optimal inventory levels so if the unexpected happens, you still can meet the customer’s demand.|
We help you build your brand and improve the omnichannel strategy.
|Giving you the insights into your customers journey across marketing, sales, and commerce to provide a holistic customer experience.|
|Creating relevant and personalized customer experiences based on real-time customer insights and your data to strengthen relationships and earn loyalty.|
|Building a customer-centric approach and consistent communication in your branding and marketing efforts, with existing and potential customers across all channels.|
We help you bring your in-stores experience to the next level.
|Empowering your employees to deliver an excellent customer service by providing the relevant product knowledge and customer insights.|
|Digitizing and automating non-value-added work and improving instore processes|
|Enabling your stores to function as fulfillment and distributions centers that allows you to ship from locations closer to your customer.|
We help bring your workforce closer together and build long lasting customer relationships with real-time insights that drive loyalty and growth.
|Increasing your value by mastering customer acquisition, conversion, and retention by having 360-degree customer real-time insights|
|Building customer relationship and loyalty with intelligent engagement|
We help you optimize your inventory, track your portfolio through multiple dimensions and ensure you deliver the right product, through the right channel, with the speed and convenience that consumer expect.
|Delivering intelligent end-to-end fulfillment optimization that helps you maximize order orchestration across your supply chain.|
|Transforming and automating your entire supply chain.|
In our new industry report we dive into:
Fast Deliveries and Click & Collect
Mastering the customer journey online
The Physical Store and Merchandising
Having a 360-degree view and knowledge about your customers
Customer service and employees
Making the most of after-sales