From trends, demands and technological advancements, today’s landscape can change in an instant. But one thing stays constant - customers always want an excellent customer experience (CX) - so your methods of engagement matter. Your customer experience and engagement (CXE) strategy needs to be flawless.
What can we help you achieve
We strengthen brand loyalty by delivering AI-powered high-end customer experiences:
• Provide one version of the customer every time you meet them
• Increase the effectiveness of your service programs by addressing customer needs quickly
• Optimise and execute remote or onsite installation and repairs to your customers
• Empower your customers with self-serve capability
We drive sales growth by increasing your engagement with the digital buyer:
• Enabling the digital sales room for modern distributed buying teams
• 360 degree view of all customer touchpoints
• Full integration into the supply chain for quotes, orders and pricing
We achieve transformational success, driven by technology to create high human engagement:
• Business value driven solutions
• Creating positive employee and customer engagements
• Seamless and consistent customer journey across all touchpoints
• Critical business insights at your fingertips
Our solutions
Carefully picked for their reputation, breadth of solution and value they can add to our customers. Learn about how we work with each our platforms in the links below.
Create the perfect Customer Engagement solution for your business
Customer service (CRM)
Earn and keep customers for life when you choose an end-to-end solution designed to deliver consistent, connected, omnichannel support.
Sales
Sell like never before when your sales force automation software offers access to built-in intelligence, adaptive guidance, centralised data and more to give you complete understanding of the digital buyer.
Field service
Solve customer issues the first time, every time when you can deliver proactive field service. Strengthening your brand and enhancing the customer journey.
Project management
Unify your project-centric business with an end-to-end project management tool. Improve project visibility, resource utilisation, expense management and more.
Marketing
With access to the right information at the right time, you can create and deliver personalised experiences that consistently engage and delight your customers at every contact.
We’ve been helping companies like yours…
Discover how we’ve been helping companies like yours create outstanding customer experiences.
The importance of high end post-purchase customer service in retail
Preparing Watson-Marlow for transformation
Our insights
Be inspired by our latest blog posts and resources from our CXE experts.
