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From trends, demands and technological advancements, today’s landscape can change in an instant. But one thing stays constant - customers always want an excellent customer experience (CX) - so your methods of engagement matter. In other words, your customer experience and engagement (CXE) strategy needs to be flawless. This is what can differentiate your brand from your competitors.

At Columbus, we can help you strategically create the ideal experiences. One that can anticipate and exceed customer expectations. One that remains consistent throughout their customer journey. One that they’ll remember. We’ve been helping companies of different sizes and industries revamp their CX and boost engagement for over 30 years. And we’re ready to help yours.

What we can help you achieve

Better management of customer demands across all channels when they’re unified

Complete data visibility and deeper customer insights

The power to provide a personalised, efficient service that customers will remember

Faster case resolution and first-time fix rates

The chance to have more meaningful customer interactions

Marketing campaigns that are more customer-centric than ever before

Our solutions

Carefully picked for their reputation, breadth of solution and value they can add to our customers. Learn about how we work with each our platforms in the links below.

Create the perfect Customer Engagement solution for your business

Customer service (CRM)

Earn and keep customers for life when you choose an end-to-end solution designed to deliver consistent, connected, omnichannel support.


Sell like never before when your sales force automation software offers access to built-in intelligence, adaptive guidance, centralised data and more.

Field service

Solve customer issues the first time, every time when you can deliver proactive field service.

Project management

Unify your project-centric business with an end-to-end project management tool. Improve project visibility, resource utilisation, expense management and more.


With access to the right information at the right time, you can create and deliver personalised experiences that consistently engage and delight your customers.

We’ve been helping companies like yours…

Discover how we’ve been helping companies like yours create outstanding customer experiences.

Our insights

Be inspired by our latest blog posts and resources from our CXE experts.


Chris Mean

Chris Mean

Head of Customer Experience and Engagement

Complete your CXE strategy by working with the right digital business consultancy.

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