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Optimizing growth and maximizing return-on-investment

Every year growth and increasing revenues rank amongst the top priorities of CEOs in countless surveys. With increased digital spending within a company, it is no wonder that maximizing revenues from existing investments is one of the preferred business strategies that organizations rely on.

A continuously changing technology landscape makes the role of efficient application management extremely crucial. Managing entire application portfolios across their lifecycle boosts efficiencies and increases return on investment (ROI).

Benefits of partnering with an Application Management Services (AMS) provider

Why would anyone choose an AMS partner for their critical business application instead of doing it in-house? The answer is simple: it’s a smart business decision. Since every company is a technology company now, there is an ever-increasing reliance on business-critical applications.

Instead of hiring experts for every aspect of application management, organizations have another option – to partner with an AMS expert. The ability to efficiently remediate hidden inefficiencies, improve performance, prevent and solve incidents, and scale without hiring new resources or using precious in-house resources adds up to higher value for investments.

Fig: Benefits of Columbus AMS partnership

Continuous innovation:
Offers access to the latest technologies, the right resources for operations, and frees up resources to focus on innovation

Access to talent: Provides 24/7 support from a dedicated team of experienced professionals to ensure the full range of skills needed in all the AMS areas are met

Agility & flexibility: Increases flexibility and agility required to build and implement responsive, scalable, secure applications for faster delivery of products and services

Reduced cost: Optimizes operational and maintenance costs and business value with modern applications and skilled resources at a fixed price

Productivity & efficiency: Increases business productivity and efficiency with improved processes, internal-external stakeholder collaboration, and governance

Business-Technology alignment: Helps business units align, strategize, and deploy emerging technologies in sync with the business objectives and maximize ROI


How Semler IT benefitted from Columbus Application Management Services

“Semler would like to digitize more of their work processes, which is a big mouthful to do yourself. Therefore, it makes good sense for Semler to outsource the necessary competencies in one place - namely, at Columbus. Our operating agreement ensures Semler that there is a pragmatic - and an agile - approach to tasks and possible problems.”

- Steen Elsborg Pedersen, Semler IT


6 core elements of Application Management Services

Our modular approach to application management allows us to deliver customized services to optimize your solution to your specific business needs. Be it regular hotfixes, upgrades, quality assurance, transition management, user adoption, or the underlying Cloud or on-prem infrastructure maintenance of your solution stack.

Our mature operational setup, 30+ years of multi-industry experience, ITIL 4-based implementations, service management processes, and governance models, and a dedicated Service Desk help you keep pace with your digital transformation.

Service Desk

Acts as a 24/7, single point of contact for all application-related incidents, service requests, prioritizes resolutions based on ITIL 4 processes, and sends timely incident status reports to users.

Solution Optimization

Enables adaptation of new solutions and enhancements for business growth; stabilizes the production environment through well-structured release planning, deployment, and change control processes.

Solution Support

Ensures that all applications have high availability, run at optimal efficiency, and access a dedicated Service Desk to monitor, prevent, and resolve unforeseen incidents and problems.

Solution Operations

Safeguards availability of your critical solution environment; monitors health and reliability of application operations, and ensures continuous monitoring of databases, patches, hotfixes, and security updates for guaranteed uptime.

Infrastructure Management

Evaluates your IT infrastructure's strengths and vulnerabilities; secures data assets and data center facilities as per ISO 27000 operational standards; and provides ongoing tech support by engaging in-house resources.

Service Delivery & Governance

Ensures certainty, quality, and performance of services delivered through customized governance models and a dedicated Success Delivery Manager to improve the deliverables’ business value.

What makes Columbus the right AMS partner

Columbus goes a step further. With over 30 years of experience in this arena, we provide a high value on your business application investments with well-established processes and uptime guarantees.

As a trusted AMS partner, Columbus brings in:

  • Complete application lifecycle support from build to operate and the transition in between
  • Mature processes, upskilled teams, and technical agility to adapt to evolving business needs
  • Application-level support for stability, availability, and control over your operational environment, including services related to change control, incident management, enhancements, upgrades, and extensions for new and upgraded business applications
  • Additional value with best practices that reduce the risk of IT dependencies and maintain the health of your business-application ecosystem

  • Cost benefits with flexible pricing models
case study

Stable and strategic AMS for NCC Industry’s transformation

NCC Industry offers products and services for roads, mainly on production of stone materials and asphalt, including asphalt pavement. The various services are interlinked and creates a natural value chain, well integrated with the building- and construction services provided by NCC.

case study

Columbus increases business agility for Eton amid the corona crisis

Learn how the premium-quality shirt manufacturer Eton continued to grow digitally despite the pandemic crisis.

case study

Support 24/7 in 30 countries for Toyota Material Handling

Toyota Material Handling selected Columbus to provide round the clock support for its ERP solution in 30 countries, which reduced the IT operations costs by 20%.
case study

Mowi - towards an integrated cloud solution!

Mowi selected Columbus to migrate and implement its integrated ERP ecosystem to Infor M3 Cloud, which increased the firm’s operational efficiency multifold.

How MHI Vestas benefitted from our AMS

“The value of the Columbus Care agreement for us has been particularly that we, in our establishment phase, have been able to concentrate on the development. And Columbus Care made sure that our users were supported”

- Anders Lonnebjerg, MHI Vestas Offshore Wind


Marianne Woldbye Tholin

Marianne Woldbye Tholin

Application Management Expert

Want to learn more?

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