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5 rules for building a loyal customer base

It's one thing to acquire customers. It's another to retain them. But how do you boost customer loyalty? Check out these five simple rules for building loyalty.

Why your field service engineers are your best sales reps

Your field service plays a big role in your overall customer service and experience. Here are three reasons why your field service engineers shape your brand.

How do you increase your service revenue?

If you want to boost your service revenue, you need to put your customer needs first. Integrated technology, like D365 Field Service, can help. Read more here.

Dynamics 365 Field Service implementation: 6 things to consider before you start

Before you implement any kind of business system, you need to examine the architecture of your organisation. Here’s what you must consider.

The Net Promoter Score: Do you exceed your customer expectations?

It's vital to know how your customers are feeling. The NPS (Net Promoter Score) is one to gage that. Here's what it is, its benefits and what the results mean.

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