Jessica Hall 06-Apr-2021 09:45:00 06-Apr-2021 09:45:00 9 reasons to prove why you need a CRM system Wondering why you need a CRM system? Well, a CRM system can help you better manage your customer data, offer better customer service, segment leads and more. Stephen Higgins 09-Mar-2021 12:13:00 09-Mar-2021 12:13:00 Microsoft Dynamics 365 CRM vs Salesforce: The ultimate face-off A CRM tool can transform the way your business works, taking efficiency to new heights. Your choice matters. Here’s how Dynamics 365 CRM compares to Salesforce. Stephen Higgins 02-Mar-2021 10:15:00 02-Mar-2021 10:15:00 The value of excellent customer service (and how to get there) There’s value in good customer service - it can help you satisfy customers. After all, it costs 5x more to acquire new customers than it does to retain them. Stephen Higgins 23-Feb-2021 11:00:00 23-Feb-2021 11:00:00 8 tips to improving customer service during a crisis The need for great customer service jumps to an all-time high during a crisis. Wondering how to improve customer service during a crisis? Check out this post. Mayzin Han 16-Feb-2021 12:14:00 16-Feb-2021 12:14:00 Why customer experience matters Customer experience matters because it can make or break customer loyalty and retention. In today’s world, a great digital customer experience matters even more.