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UK / Blog

How to improve customer retention by rethinking your service model

Currently, Field Service is one of the hottest topics within discrete manufacturing. Despite this, many consumers consider the subject to be reactive, and that must change.

4 ways to integrate Field Service into your business

Integrating field service into your business model can benefit your overall customer satisfaction. Here's how to integrate it within your business.

The road to flawless Field Service

Wondering how to increase service revenue and decrease service costs? It's about flawlessly executing certain key components on your field service journey.

M&S and Ocado: All quiet on the “Fulfillment Front”? Part 2

M&S are, as a company, relatively humble in the statements issued to the media, both on this matter and business in general. Whilst they freely admit to being late to the digital grocery party, this does represent a bold step and has potential to educate both competitors and industry incumbents on some radical thinking over the next 18 months.

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