Implementing and integrating field service into your existing business model can have significant benefits on your overall customer satisfaction. In fact, with the prediction that by 2020, 70% of organisations will cite customer satisfaction derived from implementing field service as a primary benefit

If you are wondering how you can achieve a 22% increase in service revenue and a 14% decrease in service costs, then the secret can be found in being obsessive in the flawless execution of these key components on your field service journey.

M&S are, as a company, relatively humble in the statements issued to the media, both on this matter and business in general. Whilst they freely admit to being late to the digital grocery party, this does represent a bold step and has potential to educate both competitors and industry incumbents on some radical thinking over the next 18 months.