Sadi Tasci
Feb 22, 2023
COLUMBUSCAST: System thinking vs. design thinking in change projects
Ian Kingstone and Toby Mankertz from the UK Strategy and Change team at Columbus discuss the...
Sadi Tasci
Jul 15, 2022
COLUMBUSCAST: How to push the boundaries of customer service
In this episode of ColumbusCast, we explore the ways businesses can improve their customer service...
Sadi Tasci
Jun 22, 2022
5 steps to a great customer experience
Customer experiences can be positive or negative depending on the journey they’ve had with you. So,...
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Sadi Tasci
Jun 21, 2022
COLUMBUSCAST: Improving customer engagement in the commerce space
In this episode, we discuss how you can improve your customer engagement within the commerce...
Sadi Tasci
Mar 7, 2022
Analysing customer behaviour: 5 metrics to look out for
Customer behaviour analysis enables you to learn how they think and what they want. We’ve...
Sadi Tasci
Feb 16, 2022
What is evergreen?
We sit down with Glen Bignall to find out what the term ‘evergreen’ means, and why it matters to...
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